yamini

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Posts posted by yamini

  4. Posted · Report reply

    Dear Team,

     

    We are moving our flash based gantt charts to JavaScript Based. We observe that the JS based charts are generally are slower compared to the Flash based ones.. Especially when the processes/tasks are more, especially in firefox the firefox becomes unresponsive and get script may be busy/not responsive alert box.  

     

    Can you please help us to resolve this problem. 

     

    Thanks,

    Yamini

  5. Posted · Report reply

    Hi,



    We have checked and found that there is no issue on server side but it seems to be issue while getting compressed bitmap data from FusionCharts before sending it to the server for converting the same into image.



    We tried to find the parameters(& their values) sent to server using a firebug add-on enabled and we happened to see that compressed bitmap data param "stream" was fine with first 2 pie charts(refer fusion-chart-success.png attached) but where as for the waterfall chart with more than 100 processes (on the same web page) seems to contain many "undefined" words in it(refer fusion-chart-failure.png attached).



    Because of this it seems to throw below exception on server side while converting bitmap to image



    [17:49:39:176]|[05-10-2013]|[com.fusioncharts.exporter.generators.ImageGenerator]|[iNFO]|[38]|: Creating the Chart image|

    [17:49:39:176]|[05-10-2013]|[com.fusioncharts.exporter.generators.ImageGenerator]|[sEVERE]|[38]|: Image data is not in proper format:java.lang.NumberFormatException: For input string: "undefined"|



    So please tell us a fix for it asap as a customer of us is waiting on it for a quite long time.

     

    Regards,

    Yamini

     

     

    Can you please check if there is a POST DATA size limit set  at your server?

     

    post-12568-0-00948800-1368190796_thumb.png

    post-12568-0-12130400-1368190893_thumb.png

  6. Posted · Report reply

    Hi
     
    Thanks for your support and explanation.
     
    The chart we are trying to export has a dimension around (1300 x 3100). As you said if we reduce the dimension, we are able to export the chart successfully(attached image) but the chart will look clumsy if we reduce the dimensions.
     
     
    You may have a look at our chart at the below url:
     
    https://www.site24x7.com/public/oQfq83SRxi3y1n6VmOntj2N2ytL9Gv35ROaLvlbXo8OgxqsB1umi15D0JgiIe/Gn.html

     

    Kindly advice on what to do.
     
     
    Thanks,
    Yamini

    post-12568-0-07707400-1368102623_thumb.jpg

    post-12568-0-64826100-1368102650_thumb.jpg

  8. Posted · Report reply

    Hi,


     


    We are using Gantt charts to list around 500 processes. Thee is no issue in rendering of the chart. But when I try to 


    save the chart as image at server side using the Server-side Export Handler - J2EE, When the process list is below 50, the image is exported properly and saved. The image is not generated or blank image is saved when the processes are more than 60-70. Can you please let us know whether there is some limitation?


     


    Following error messages are found in the logs, when the process list is large.


     


     


    [com.fusioncharts.exporter.error.ErrorHandler]|[iNFO]|[87]|: Errors=<BR>statusMessage= Width/height not provided. Insufficient data.Background Color not specified. Taking White (FFFFFF) as default background color.<BR>statusCode=0|

    [15:21:36:897]|[04-30-2013]|[com.fusioncharts.exporter.error.ErrorHandler]|[iNFO]|[87]|: Notices=|

    [15:21:36:897]|[04-30-2013]|[com.fusioncharts.exporter.error.ErrorHandler]|[iNFO]|[87]|: Miscellaneous Messages=<BR>width=0<BR>height=0<BR>DOMId=null

     


     


    Note: Earlier we were using the licensed version 3_1. We also now tried using the latest v3.3.1 and tried whether the problem is solved. But the same problem persists. 


     


    Can you please advice on this?


     


    Regards,


    Yamini

  9. Posted · Report reply

    Hi,

     

    We are using Gantt charts to list around 500 processes. Thee is no issue in rendering of the chart. But when I try to 

    save the chart as image at server side using the Server-side Export Handler - J2EE, When the process list is below 50, the image is exported properly and saved. The image is not generated or blank image is saved when the processes are more than 60-70. Can you please let us know whether there is some limitation?

     

    Following error messages are found in the logs, when the process list is large.

     

     

    [com.fusioncharts.exporter.error.ErrorHandler]|[iNFO]|[87]|: Errors=<BR>statusMessage= Width/height not provided. Insufficient data.Background Color not specified. Taking White (FFFFFF) as default background color.<BR>statusCode=0|
    [15:21:36:897]|[04-30-2013]|[com.fusioncharts.exporter.error.ErrorHandler]|[iNFO]|[87]|: Notices=|
    [15:21:36:897]|[04-30-2013]|[com.fusioncharts.exporter.error.ErrorHandler]|[iNFO]|[87]|: Miscellaneous Messages=<BR>width=0<BR>height=0<BR>DOMId=null

     

     

    Note: Earlier we were using the licensed version 3_1. We also now tried using the latest v3.3.1 and tried whether the problem is solved. But the same problem persists. 

     

    Can you please advice on this?

     

    Regards,

    Yamini