soutom Report post Posted December 6, 2013 In Firefox we are getting one issue - "RuntimeException: #25081850 myChartId::RendererManager Error" at the time of rendaring the chart. I have gone through the forum post , and I understood that if the flash player is disable in browser the this error will occur. But I think in the time this bug should be fixed by the developer and should share a bug free library. In one of the forum link it is advised to use only JavaScript based char (using FusionCharts.setCurrentRenderer("javascript"); ) to avoid this issue. and I know this JS based chart is actually Highcharts. We are already in process to buy FusionChart XT. is this bug still pending in present library ? if not , what is the solution. at present we are testing our app with the free version of Fusioncharts. Share this post Link to post Share on other sites
Guest Sumedh Report post Posted December 9, 2013 Hello, What FusionCharts version you have used? Can you please try using latest version i.e., FusionCharts XT v3.3.1 Service Release 3? You can get the trial copy from here: http://www.fusioncharts.com/download/trials/ If this doesn't help, then please paste you sample HTML code here. Share this post Link to post Share on other sites
soutom Report post Posted December 9, 2013 Yes, downloaded from your given link. Here is sample code. <div id="chart-2" style="height: 300px;"></div> <script type="text/javascript"> var myChart = new FusionCharts("/FusionCharts/Pie3D.swf", "myChartId", "280", "300", "0", "1"); myChart.setXMLUrl("/Data/Data_Transparent.xml"); myChart.render("chart-2"); </script> it is working fine in chrome. as flash player is installed in chrome. But in Firefox and IE7 flash player is not installed. and still I am getting this error. But if I add this below line then it is rendering the JavaScript charts in Firefox also without any error. Then in Chrome, it is rendering JS chart. FusionCharts.setCurrentRenderer("javascript"); My concern is, if i have flash player support/installed browser it should render flash charts. If not installed/support it automatically should render JS charts. Share this post Link to post Share on other sites
soutom Report post Posted December 10, 2013 is there any update ? Share this post Link to post Share on other sites
Guest Sashibhusan Report post Posted December 11, 2013 Hi, We have tested the issue from our end and are not able to replicate in Firefox 25.0.1. Could you please test the demo chart from our chart gallery link: "http://www.fusioncharts.com/demos/gallery/column-and-bar/chart.asp?id=column3d_1" and let us know, if you are able to replicate the same issue? If yes, please provide the Firefox version details, to better look into it. Awaiting your response. Share this post Link to post Share on other sites