BradG

Firefox Mouse/Touch Issues

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Charts on touch-enabled Windows 10 laptops using Firefox 55.0.3 and 56.0 (at least) are not working properly in terms of mouse interaction.  On a problem machine, for example, using this pie chart link:  http://jsfiddle.net/fusioncharts/9cPeU/ :

  • Tooltips do not appear
  • You cannot grab the pie chart and spin it
  • Clicking a slice of the pie does not perform the normal animation
  • The hover effect (changing the color) DOES work

Also, for this funnel chart link: http://jsfiddle.net/fusioncharts/8sJdx/ :

  • Tooltips do not appear
  • Clicking a segment of the funnel DOES perform the normal animation

Within our website, click interaction using the link property does not work for either of these chart types using this configuration.

For other chart types, tooltips do not appear on a problem machine, but click interaction (e.g., using the link property) does work.

All of the above work when using touch interaction with Firefox, but disabling touch does not fix the issue.

All of the above work on a problem machine when using Chrome.

 

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Hello,

As a workaround,

1. Type about:config in the url bar of firefox.
2. Search dom.w3c_touch_events.enabled
3. Set the value to 0 and then check that whether the chart is working or not.

Regards,

Prerana Singh

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3 hours ago, Prerana said:

Hello,

As a workaround,

1. Type about:config in the url bar of firefox.
2. Search dom.w3c_touch_events.enabled
3. Set the value to 0 and then check that whether the chart is working or not.

Regards,

Prerana Singh

Hi Prerana,

 

I followed the steps and it does allow both funnel charts and pie charts to work correctly which is great. However, I can't expect our tens of thousands of users to complete this kind of a step should they encounter the issue.  Firefox displays a very stern warning indicating a violation of warranty prior to making this kind of change and most of our users wouldn't feel comfortable trying this to begin with.  Additionally, the client would have to experience the problem before the solution could be provided.

Can we expect a built in fix in an upcoming release soon?

Thanks,

Matt

 

 

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Hello,

The relevant bug seems to be a specific issue related to FF browser. More info can be obtained from this link.
 
We had suggested a way to overcome the bug raised by specific browser version

Regards,

Prerana Singh

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