Dlyttle

OK, Angshu ... I just sent the email you requested with my order number (I also attached a copy of the order acknowledgement I received from Fusion Charts at the time of my purchase showing what all I bought and the order number). I'll wait to hear from you. ... Don

Thanks for the response, Angshu. At least now I know what I've got to do in the meantime. BTW ... since I'm a licensed owner (Developer's License) of the full Fusion Charts suite, will I automatically get the v3.2.2 upgrade?

I'm guessing that no further response from you means that you haven't got a clue as to what conditions or circumstances could result in your software truncating the last three characters of the caption and adding three dots ("...") in their place? If that's the case, just say so and I'll just move on and come up with a workaround of some sort. I've wasted enough precious time on it already.

I don't think you understand, Angshu ... I HAVE NOT resolved my problem! Although I can make it work in a "lab" environment by isolating only the required code, it still doesn't answer why it's not working in my app as is. Let me repeat my question from my last reply to you: My question is, being the designers of this software, you must hypothetically know under what conditions or circumstances your software would truncate the caption and replace the last three characters with dots (i.e., "...") ... What would that be? It would be easier for me to "back in" to what might be causing it in my code by knowing the possible causes than the other way around of sending you something that would take you a month of Sundays to analyze.

Well, now I'm really confused! I did the following: 1) Stripped out only the absolutely essential code to create the charts from the application I have (which has well over 10,000 lines of action script coding in total, so it wouldn't do me or you any good to try and send you that!) 2) Replaced any variables in the creation of the XML string (converted to an XML object, of course) for the charts with fixed constants 3 Created a separate FLA with only the stripped out code and the combo box that selects which chart to create ... and it WORKED PROPERLY! But what's really confusing is that the full version of the code is something I've used before successfully and simply repurposed for this app. So, I guess my question is, being the designers of this software, you must hypothetically know under what conditions or circumstances your software would truncate the caption and replace the last three characters with dots (i.e., "...") ... What would that be? It would be easier for me to "back in" to what might be causing it in my code by knowing the possible causes than the other way around.

I've got a strange problem with captions that started with Fusion Charts v3_2 that I don't remember ever seeing before in my work with any other version of Fusion Charts. Whether it's a Column3D chart or a MSColumn3D chart, the caption I use is truncated with three dots (...). Doesn't seem to matter how many characters the caption is either, the same thing happens. Here's an example of the XML code I'm using. In this example, the resultant displayed caption is "NetResult by Partner ..." var strXML:String = "<chart showBorder='0' bgAlpha='0,0' palette='1' baseFontSize='12' baseFontColor='FFFFFF' formatNumberScale='1' decimals='3' forceDecimals='1' showToolTip='0' rotateValues='1' numberPrefix='$' caption='Net Result by Partner ($)'>"; //Add data from user input strXML = strXML + "<categories>"; strXML = strXML + "<category label='" + dLabel[0] + "' />"; strXML = strXML + "<category label='" + dLabel[1] + "' />"; strXML = strXML + "<category label='" + dLabel[2] + "' />"; strXML = strXML + "<category label='" + dLabel[3] + "' />"; strXML = strXML + "<category label='" + dLabel[4] + "' />"; strXML = strXML + "</categories>"; strXML = strXML + "<dataset seriesName='Ret'>"; strXML = strXML + "<set value='" + d1Value[0] + "' />"; strXML = strXML + "<set value='" + d1Value[1] + "' />"; strXML = strXML + "<set value='" + d1Value[2] + "' />"; strXML = strXML + "<set value='" + d1Value[3] + "' />"; strXML = strXML + "<set value='" + d1Value[4] + "' />"; strXML = strXML + "</dataset>"; strXML = strXML + "<dataset seriesName='Man'>"; strXML = strXML + "<set value='" + d2Value[0] + "' />"; strXML = strXML + "<set value='" + d2Value[1] + "' />"; strXML = strXML + "<set value='" + d2Value[2] + "' />"; strXML = strXML + "<set value='" + d2Value[3] + "' />"; strXML = strXML + "<set value='" + d2Value[4] + "' />"; strXML = strXML + "</dataset>"; strXML = strXML + "<dataset seriesName='MWV'>"; strXML = strXML + "<set value='" + d3Value[0] + "' />"; strXML = strXML + "<set value='" + d3Value[1] + "' />"; strXML = strXML + "<set value='" + d3Value[2] + "' />"; strXML = strXML + "<set value='" + d3Value[3] + "' />"; strXML = strXML + "<set value='" + d3Value[4] + "' />"; strXML = strXML + "</dataset>"; strXML = strXML + "<styles><definition><style type='font' name='myValuesFont' color='000000'/></definition><application><apply toObject='DataValues' styles='myValuesFont' /></application></styles>"; strXML = strXML + "</chart>"; What am I missing, or what can I be doing wrong?

I have the same question and I see where this was never answered ... so, let's drag it out on the front burner again. How do I change the color of the Waterfall Chart total column???

It seems that when I use the "isSum" parameter for a column in a Waterfall Chart, the columns X Axis label does not display the entire label. For instance, when I use "<set label='Total Offering Economic Value' isSum='1' color='CCFF00' />" only a single line of the label with the words "Total Offering" shows. It seems like it doesn't want to wrap and show the rest of the title even though I have WRAP enabled as the labelDisplay means. But if I use a defined value instead of "isSum", like "<set label='Total Offering Economic Value' value='4890' color='CCFF00' />" the entire label (including the wrapping) shows just fine. I don't see anything anywhere in the Online Documentation that says it should be any different. What do I need to do to make the entire label show when I'm using "isSum" for a column???

Pallav, Thank you for your response and explanation. I do appreciate your responsiveness and candor. As well, I do understand the points you make. If you would please, allow me in return to explain my end of it and then I believe we can move on to bigger and better things. I took on a project recently from a first-time client that had requirements for dynamically creating Waterfall charts and subsequently printing, saving, and emailing the results. The success and on-time delivery of this project was critical to my hopes of establishing a long-term relationship with this customer. I purposely "low-balled" the contract price to show my "good faith" to win their business. The amount that I paid for your product consumed 25% of the margin I'm receiving for the job. I was willing to sacrifice this because of the importance to me to gain a new customer of this caliber. The job is due today (Monday). Specific requirements of the job dictated that I use AS2. I had no choice on that. My entire point to you was that had I known that your product would not have done the job, I probably would have continued to look elsewhere for a solution. But the limitations you mention in your response are nowhere to be found in your website or in any of your marketing or advertising. Why don't you just state those things up front rather than risk upsetting a new customer? Finding those out at the 11th hour has put me in a real bind. In this terrible economy we're all suffering from, I could absolutely not afford to lose the opportunity to secure this new customer. As it turns out, I spent the whole weekend coming up with a solution where I use Fusion Charts to create the Waterfall chart itself and then MDM ZINC (which works marvelously with standalone Flash applications) to provide the "save image, print and email" functionality I needed. It looks promising for me delivering the end result to my customer as I had committed to today. Your offer of returning my money is a very gracious and sincere move on your part. It certainly speaks to the fact that you wish to have satisfied customers. Since I have gone ahead and employed Fusion Charts in my project for the limited benefit it does provide in this particular application, I cannot in good faith accept your offer and take my money back. Morally and ethically, a deal is a deal is a deal ... and my usage of your product, to whatever degree, seals that and keeps my conscience clear. Your product has many nice features and I'm sure that I will use it again sometime in the future for some other customer need of mine. Now that I know it's limitations with regards to Flash standalone applications, I will obviously make the necessary attempts in those cases to swing things towards AS3 from the get-go. In the long run, I'm fairly certain that I will eventually "get my money's worth" because I do think that somewhere, at some time, your product will provide a solution to my needs ... it just sure didn't happen that way this time around. Again, my thanks for the dialogue your team has afforded on this matter. I'm sure you'll probably see me on the forum here somewhere down the road. ... Don

Thank you for your response, Sudipto, and your explanation. I am afraid that the limitations you outline are a "showstopper" for me. For a whole host of reasons (none the least, that I am using a significant number of AS2 3rd party components to achieve the requirements of my customer's application) I cannot use AS3, Flex, etc. To be honest with you, I am both disapointed and a bit angry. I feel somewhat misled by the fact that your advertising of Fusion Charts never mentions any such limitations as you describe in your response anywhere that I can find. Everything I read on your web site implies that the full functionality of the product features is available to "Flash Developers who are looking to embed charts in their Flash movies" (your website's exact wording). Your explanation now makes it clear that this is not true, unless, of course, one wants to conform their design world to all the changes that would have to be made to accomodate what Fusion Charts will "really" do vs. what is advertised. While I will gain some degree of benefit from using Fusion Charts in future projects for my customers, it's now clear that it will not come close to what I initially thought I would be able to achieve with it. In my mind, that certainly does not make it worth the amount of money ($499 USD) that I paid for it. I do appreciate the responsiveness of you, your team and this forum. It's one of the better managed forums I've seen. However, I would be less than honest if I didn't say that I feel let down by your product claims which have "taken all the air out of my balloon" and the grandiose visions I had of what I would be able to do for my customers. Respectfully, ... Don

If this will help, here's the code portion of the application that I'm creating that deals with the chart creation. You'll note that I'm allowing the user to dynamically enter the data. What do I need to do to it to make "Print" and "Export" work with the right-click context menu (like the image I showed in my previous reply)? Ideally, I'd really like to provide Print and Export to my user via a button (and not the right-click context menu) to begin with ... but, I'll settle for the context menu approach if you can steer me there.

I am loading the charts from SWF files ... exactly the way you do in the sample Flash examples you give in "FusionCharts_Developer_v3_1_1FusionCharts_DeveloperCode" folder that came with the software I purchased. Matter of fact, I took one of the examples and simply modified it (using a Waterfall Chart) to get what I needed. Why do I have to go through all that stuff you're talking about? Why can't I just get the export and print functions in the right-click context menu like I see in all your sample charts (like this)?

I'm using Flash CS4 with AS2 actionscript. Although I've worked with Flash for many years, I have no idea what you're talking about with the statement you make above ("take a 'snapshot' of the loaded SWF"). Exactly how do I do all this? Where's an example I can look at to see specifically what I have to do to print and export? Right now, getting this thing to export (hopefully PDF) is of primary importance (as you'll see below, I'm close to having the print capability working). Can you show me a specific example, or outline the export process for me, or share more detail than what you have above? Meanwhile, I have kind of figured out how to print (at least I think so). Except I've got a strange issue where the "Print Chart" shows up in the right-click context menu only when I click on certain areas of the Waterfall chart (the data columns and the darker colored areas of the alternating horizontal bands on the canvas of the chart for instance). On other areas, such as the lighter (white colored) horizontal background bands behind the data plot columns, when I right click I only get the standard Flash contect menu with "Print" as one of the options. I'm getting a bit desparate since my customer is expecting this to be complete and in his hands by Monday. PLEASE HELP!!! Thanks ... Don

OK ... I'm lost! I want to use the export images and print capabilities of Fusion Charts (and especially Power Charts) from a Flash standalone application, but I can't find any examples or "how to" do it. I've found all kinds of stuff about server side-client side and charts embedded in HTML pages ... but NOTHING about how to use those capabilities in standalone Flash. Am I blind, blonde, just plain dumb ... or, can you even do these things (Lord, I hope so since that's why I spent $500 USD on this to begin with) in a standalone Flash application??? PLEASE HELP SOON! Thanks in Advance, ... Don