Sanjukta

Hi, Please note that exporting the CSV data is stored in some JavaScript variable. The alert is the simplest example to demonstrate it. Hence, in case you wish to do anything with the exported CSV data, you would need to use the data in the variable and process it in the server location and make it downloadable, as per your requirement. You would need to do this at your end, as per your requirement as we only provide the API to export the chart data as CSV. Hope this helps.

Hi, It seems that you are providing data as a URL and rendering JavaScript chart Google Chrome from Local file system. In case yes, please note that if Flash Player is not available on certain devices (like iPad and iPhone), FusionCharts JavaScript library automatically renders the same chart using JavaScript. If you are running the sample from local file system, please note that you will need to provide the data using Data String method, that is, passing the data (XML/JSON) to the chart as String or JSON Object. Many browsers, like, Chrome restrict JavaScript from accessing the local file system owing to security reasons. If you had provided data as a URL, the JavaScript charts will not be able to access the same, when running locally. If you run the files from a server, it will run absolutely fine, though. When running locally, however, if you provide the data as string (using the Data String method), it works fine. Hope this helps.

Hi, Please note that the Angular Gauge currently does not support the "caption" attribute. However, you can display the caption or title using "Annotations" on the chart. Ref.- http://docs.fusioncharts.com/widgets/Contents/?Annotations/Text.html Hope this helps.

Hi, Please note that this is an error while rendering chart. This is possibly caused when there is an issue while accessing the chart container HTMLNode element. Could you please check if all the tags are correctly placed in order? You may also refer to this post by one of the Forum members for further details on the issue and its possible solution. Ref.- Forum Link Hope this helps.

Hi, Could you please download the latest upgraded and highly improved version of FusionCharts XT available and see if this helps in resolving in the issue? Ref.- http://www.fusioncharts.com/download/trials/ Hope this helps. Do share your feedback.

Hi, Could you please let us know in case you are facing any issue while getting back the data in CSV format? It seems to be working perfectly at our end. Please check with the attached sample for your reference. Hope this helps. StackedColumn3D.zip

Hi, Please try using line-breaks explicitly using {br} in your labels to display it in multiple lines. Ex: <category ... label='CEO{br}Age : 30{br}Lives in : India > However, this would not change the orientation of the labels as you intend to achieve but break it into multiple lines within the same box. Hope this helps.

Hi, Please note that you can explicitly provide the desired number of divisional lines using ":numDivLines" attribute in the <chart> element of the XML. Hope this helps.

Hi, Please try setting "tooltipBorderAlpha" and "tooltipBgAlpha" to '0' in the <chart> element of the XML to only display the content to be shown for the tooltip without any background and border. Ex: <chart ... toolTipBorderAlpha='0' tooltipBgAlpha='0' > Note: This would only work for JAVASCRIPT version of the charts. Hope this helps.

Hi, Please note that legend is displayed for Multii-series charts representing the <dataset> elements mentioned in the XML.Hence, if the data in the <set> element within the corresponding <dataset> is '0', the legend would be displayed. Legend shown : <dataset seriesName='Series1'> <set value='0' /> </dataset> But if no values are mentioned within the <dataset> element, the legend for the corresponding data would not be shown. Legend not shown : <dataset seriesName='Series1'> <set value='' /> </dataset> Hope this helps.

Hi, Please note that FusionCharts automatically adjusts the Y-axis maximum and minimum value depending on the data values mentioned in the XML. In case you have provided a minimum value explicitly in "yAXisMinValue" and there are values lower than the mentioned value, the chart would automatically adjust the Y-axis to fit in all the lower values mentioned in the XML. This cannot be handled externally as this is a native framework feature of FusionCharts. Hence, it is not possible to achieve what you intend to do using FusionCharts, as of now. Please feel free to get back to us in case you have any further queries.

Hi, Please try downloading the FusionCharts XT Evaluation Download package with the help of the following link. Ref.- http://www.fusioncharts.com/download/trials/ The Sample demo is provided in the "JavaScript" folder of the "Code" folder in the FusionCharts XT Download package. Ref. Path : FusionCharts XT Download Package >> Code >> JavaScript >> ExampleApplication >> Index.html Hope this helps.

Hi, We have identified the issue and have internally fixed the same in our next development cycle. The fixed Pie chart would be included in the upgraded version, expected to release in this quarter. Thank you for your continued patience and patronage.

Hi, Thanks for the update! Glad that your issue is resolved. Happy FusionCharting!

Hi, Could you please confirm if you have included all the 4 JavaScript files, namely, FusionCharts.js, FusionCharts.HC.js, FusionCharts.HC.Charts.js and jquery.min.js in the same folder as FusionCharts.js while rendering the charts in JavaScript (non-Flash mode)? These files are present in Charts folder of the FusionCharts XT Download Pack. You do not need to load these files explicitly in HTML. FusionCharts.js automatically takes care of the loading. Ref.- http://docs.fusioncharts.com/charts/contents/?FirstChart/UsingPureJS.html Hope this helps.

Hi, Could you please check if you are using the latest version of FusionCharts? In case not, please upgrade your current version to FusionCharts XT Service Release 5 and see if this helps. In case the issue still persists, please send us a scaled-down sample at "[email protected]", quoting this Forum post, so that we might test it. Awaiting your reply.

Hi, Please note that if you are using ASP.Net to create a button on the client-side and renders the chart on clicking, there is a fair chance that the entire page would get refreshed or partially refreshed using AJAX + Update Panel, as it would go back to server and return to client side. You would need to call the "renderChart()" function on button click. In case your requirement is to render chart on button click, we would recommend you to use JavaScript to achieve this. Hope this helps.

Hi, We are unable to replicate the issue in IE 9 using the latest version of FusionCharts XT. Could you please upgrade your current version to the latest one, i.e, FusionCharts XT (v3.2.2) Service Release 5 and see if this resolves the issue? In case not, please let us know so that we might test it at our end. Awaiting your reply.

Hi, Please try setting "decimals" and "adjustDiv" attributes to '0' in the <chart> element and see if this helps. Ex: <chart ... decimals='0' adjustDiv='0' > Hope this helps.

Hi Ganesh, Please try using "MSCombiDY2D" (2D Dual Y Combination) chart to render Multi-series Line plots along both primary and secondary axes. Ref.- http://docs.fusioncharts.com/charts/contents/?ChartSS/Combi2DDY.html You can achieve this by setting "renderAs='Line' " in all the <dataset> elements, along both "parentYAxis" set to 'P' (primary) and 'S' (secondary). Ex: <dataset... renderAs='Line' parentYAxis='S' > Hope this helps.

Hi, Please note visually the JavaScript charts are 90% similar to Flash charts and functionally they are exactly the same. However, there are a few basic differences between the Flash and the JavaScript charts which are mentioned in the following link of our Online Documentation. Ref.- http://docs.fusioncharts.com/charts/contents/?Introduction/JSChartingCapabilities.html#limitations Hope this helps.

Hi, Please note that any 3D chart has an automatic 3D lighting that does not let the gradient be removed completely. However, can you please send us the XML so that we might test it? Also, for the color on the alternative vertical grids, this is not supported by the Stacked Bar 3D chart. Hope this helps.

Hi, Please note that the Multi-series Column chart cannot be customized exactly as per your screenshot, however, we have tried to achieve something closer to your requirement using the following font styles. However, please note that except the font color, no other styles attribute is supported in the JavaScript charts. Ex: <styles> <definition> <style name='MyFirstFontStyle' type='font' font='Verdana' size='9' bold='1' color='1F1F1F' bgColor='99E3BB' borderColor='E10000'/> </definition> <application> <apply toObject='DATAVALUES' styles='MyFirstFontStyle' /> </application> </styles> Please check with the attached screenshot for your reference. Hope this helps.

Hi, Please try providing the desired "anchorBgColor", "anchorBorderColor", "anchorRadius" and "anchorAlpha" in the corresponding <dataset> element of the Line plot to display the anchors on the lines. Ex: <dataset seriesName='Red Line' color='FF0000' ... anchorRadius='5' anchorBgColor='FF0000' anchorAlpha='100' > Hope this helps.

Hi, Please note that the XML you are using to render the Multi-series Area chart seems to be malformed when check from the browser console. Could you please try providing the correct XML to the chart with proper starting and ending tags and see if this helps? In case you are unable to rectify the issue, please send us the XML that you are using, as an attachment so that we might test it. You may also mail us with your issue at [email protected] . Looking forward to your reply.