kywolf Report post Posted January 8, 2014 We've recently converted all our FusionCharts and FusionWidgets from Flash to JavaScript. After converting, we noticed that some of the real-time graphs don't scale properly when receiving new data. The load fine initially but at some point, the y-axis gets out of scale. Any idea how I can fix this? Share this post Link to post Share on other sites
Guest Sashibhusan Report post Posted January 9, 2014 Hi, Could you please confirm once, (as per the screen shot) whether the real-time data provided to the chart is having very high values at certain point of time and after that the range comes down to 0 to 60? If this is that case, please note that the Y-Axis upper limit initially was "70" as all the data points are within the range, but for certain high value, the upper limit will automatically change to "300" which later will not reduce even if the data range reduces to 0 to 60. Hope I am able to clarify myself. Share this post Link to post Share on other sites
kywolf Report post Posted January 9, 2014 Hi, I can confirm that the values never got higher than 10. For whatever reason, the y-axis is scaling much higher than it should. Share this post Link to post Share on other sites
kywolf Report post Posted January 9, 2014 We just pushed the JavaScript charts to the live prod site so there is some urgency with this. I'd appreciate any quick response you can provide. Share this post Link to post Share on other sites
Guest Sashibhusan Report post Posted January 10, 2014 Hi, We have tested by creating simple Real-Time Area chart and it is changing the Y-Axis upper limit as expected, based on the data inputs. Please check the demonstration video of the same for your reference, from link: http://screencast-o-matic.com/watch/c2V6hanf87 Also, please find the attached sample (using Evaluation version of latest FusionCharts Suite XT v3.3.1-sr3.21100 files) to test at your end. In case if you are using the older version, could you please try once with the latest files and see if it helps. Awaiting your response. Test.zip Share this post Link to post Share on other sites
kywolf Report post Posted January 10, 2014 Perhaps you're overlooking what I think is the most interesting part. These are not new graphs. We've had these graphs on a site for over a year. It was when we changed from Flash to JavaScript that this issue began happening. Also, we are always using the latest version of FusionChart/Widgets. I cannot see the video as it's blocked by work proxy. Share this post Link to post Share on other sites
Sanjukta Report post Posted January 11, 2014 Perhaps you're overlooking what I think is the most interesting part. These are not new graphs. We've had these graphs on a site for over a year. It was when we changed from Flash to JavaScript that this issue began happening. Also, we are always using the latest version of FusionChart/Widgets. I cannot see the video as it's blocked by work proxy. Hi, Could you please send us a scaled down sample of your implementation? In case your value is never above 10, the chart would not calculate 300 as the upper limit. Since this is happening at your end, we would request you to send us your sample so that we might test it. Please make sure it includes the live link for the dataStreamURL so that the fetched in data comes correctly. Awaiting your feedback. Share this post Link to post Share on other sites
kywolf Report post Posted January 13, 2014 What do you mean by scaled down? Do you want me to send you the code? The site has confidential data on it and requires a login so I cannot get you access to the charts. I attached the code to one of the charts and a screen shot of what the chart looked like. Here's an example of the live data feed: &label=11:53 AM&value=23|0 sample_chart.txt Share this post Link to post Share on other sites
Guest Sashibhusan Report post Posted January 14, 2014 Hi, We are trying to replicate the similar issue with the data you provided. We will update you on this, as soon as possible. Share this post Link to post Share on other sites
kywolf Report post Posted January 16, 2014 Hi, Just wondering if you have been able to recreate this issue we are seeing? Share this post Link to post Share on other sites
Guest Sashibhusan Report post Posted January 17, 2014 Hi, We are able to replicate the similar issue for Stacked charts and doing some more testing to find he exact issue. Further any updates on this, we will keep you posted. Share this post Link to post Share on other sites
kywolf Report post Posted January 23, 2014 Any progress finding the root issue? Share this post Link to post Share on other sites
Guest Sashibhusan Report post Posted January 24, 2014 (edited) Yes, this issue has been identified as a bug with the current version of FusionWidgets XT v3.3.1sr3 and will be fixed in the upcoming releases. Hope this helps! Edited January 24, 2014 by Sashibhusan Share this post Link to post Share on other sites
kywolf Report post Posted January 29, 2014 Thanks. Any ETA on the next release? Share this post Link to post Share on other sites
kywolf Report post Posted January 31, 2014 Is there any chance of getting a beta so we can see the fix in place? Share this post Link to post Share on other sites
Guest Sashibhusan Report post Posted February 5, 2014 Hi, We are still working on this issue. We will update you, once the issue will be fixed from our end. Share this post Link to post Share on other sites
kywolf Report post Posted March 25, 2014 Hi, Are you still planning on releasing the newest version of FusionCharts by the end of this month? Share this post Link to post Share on other sites
Guest Sashibhusan Report post Posted March 26, 2014 Hi, Glad to let you know, the issue of "Real-Time chart scaling" has been internally fixed, which will be coming in next release. However, currently we do not have the final date for the upcoming release. Hopefully it would be mid of next month. Further any updates on this, we will keep you posted. Share this post Link to post Share on other sites
kywolf Report post Posted May 14, 2014 Any ETA here? Share this post Link to post Share on other sites
Guest Sashibhusan Report post Posted May 15, 2014 Tentatively it will be next week. Share this post Link to post Share on other sites
kywolf Report post Posted May 19, 2014 That's great. We'll be watching the website Share this post Link to post Share on other sites
kywolf Report post Posted June 9, 2014 This has gotten really bad. As you can imagine, people have lost patience with the issues we continue to experience with FusionCharts XT (3.3.1 SR3). Time for us to move on and evaluate others. Share this post Link to post Share on other sites
Swarnam Report post Posted June 10, 2014 Hey, Apologies for the delay. Quoting the forum post, can you please drop a mail to "[email protected]" ? Share this post Link to post Share on other sites
Guest Sashibhusan Report post Posted June 18, 2014 Hi,Thank you for your patience.Could you please upgrade your current version to the latest, i.e, FusionCharts v3.4 that includes a lot of new features and enhancements?You can see the upcoming new docs at http://docs.fusioncharts.com and new additions at http://docs.fusioncharts.com/tutorial-setup-whats-new.html. Please verify the issue with the latest release and let us know your valuable feedback.I hope this helps. Looking forward to your valuable feedback. Share this post Link to post Share on other sites
