Rahul Kumar

Hi Alex, Could make sure that Flash Player is installed in the PC from which you are browsing Production Server SP Web Site?

Hi Ankur, It seems that your Flash Player installation entries are corrupted in the registry. Could you please try uninstalling the Flash Player using Flash Player uninstaller (http://download.macr...lash_player.exe) and re-install Flash Player again then check? I hope this helps.

Hi Poonam, Sorry for the delay in reply. From the image it seems that you do not have 0.9.6 version installed so in order to install the new version without loosing your existing data, you would need to manually delete four files highlighted in attached image from "C:\Windows\Assembly" folder and then run the same setup and choose "Remove" option and follow the instructions, at the last stage it'll show some error in the log but you can ignore those, the error is coming because we have manually deleted the required files. After following the above step you can continue with the installation of the new version normally. I hope this helps.

Hi Poonam, Could you please click on the "Version" tab (please check the attached image) and check the "File Version" not "Assembly Version" in under that Tab.

Hi Poonam, The version you mentioned is File Version or Assembly version?

Hi Poonam, If you are using version 0.9.6 then you'll not loose any existing data. And to check which version you are using please open "C:\Windows\Assembly" folder of the server in which you have installed FusionCharts for SharePoint and look for "FusionCharts.SharePoint.Charts.dll" file then right click on it and click on "Properties" then in "FusionCharts.SharePoint.Charts Properties" window click on "Version" tab and check the entry for "File version:".

Hi Poonam, We have released an updated version in order to fix the configuration list issue which you can download from http://www.fusioncharts.com/sharepoint/download, hope this will solve the issue.

Hi Ryan, ListUtil will display all the available SPSites which are at your server, so the term " it's defaulting to a Web App that doesn't even have the webpart installed on it" is not clear to me, could you please send us an screenshot of ListUtil application and elaborate the issue? PS: You can also mail to [email protected] with your query and the screenshot.

Hi Thiago, I am afraid, it is not possible.

Hi Poonam, I am afraid, but Its seems that you have logged-in using your account, where we need the information of the same user who is have this issue, so please log-out from your account and log-in using your client's credential.

Hi Poonam, Could you please check if the FusionCharts lists are present at your server or not with the help of attached assembly and ASPX file? Please follow the instruction below to know how to use it: Drag n drop "FusionCharts.Check.dll" into "C:\Windows\Assembly" and copy paste "FCLists.aspx" into "C:\Program Files\Common Files\microsoft shared\Web Server Extensions\12\TEMPLATE\LAYOUTS\FusionCharts" folder. Now, open your browser and navigate to your SharePoint home page, also please use your client credential at this point instead of yours (ADMIN), open a new tab of your browser and use the following link http://(SPServer)/_layouts/FusionCharts/FCLists.aspx or http://(SPServer)/(subsite)/_layouts/FusionCharts/FCLists.aspx - this page will show you status of the lists whether they are present or not. Please send the information to us also. FusionCharts.Check.zip

Hi Poonam, Could you please try providing the same user "READ" permission in the registry at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft" location and check if this solves this issue? To set the permission in registry, please follow the instruction given below: 1. Type regedit in "Run Window" 2. Go to "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft" hive and right click on "Microsoft" in the context menu click on "Permissions...". 3. In the "Permissions for Microsoft" window, Add the user by clicking on "Add" button. 4. Finally click on "OK" to close "Permissions for Microsoft" window. P.S. Our earlier version was reading some values from the registry but we have removed that code in the updated version.

Hi Poonam, Could you please let us know after running the ListUtil.exe, the error is still coming?

Hi Poonam, Could you please send us the error details by referring to the attached PDF so that we can check? Stack-Trace.pdf

Hi, Could you please refer to the attached image and send us the result screenshot after clicking on 'Apply' button in Grouping Data step.

Hi, I am afraid, but you have not selected any Group by operation, Please check the attached image to know the steps.

Hi, Both the fields Title and Exit Status are string type data hence chart is not giving the proper output, only solution to this would be to use grouping with Title and use "Count" function with "Exit Status" column.

Hi, Could you please let us know whether you are using FusionCharts for SharePoint or just FusionCharts core charting files (*.swf)? If you are using "FusionCharts for SharePoint" then I am afraid it is not deploy-able as it need some assembly files and configuration lists which installed/generated automatically by the setup.

Hi, Thanks for the screenshots, unfortunately we need one more information like result of clicking on the highlighted button (In red rectangle, image attached) , please try to cover all the columns so that we can check data types for each columns.

Hi, I am afraid, we do not have any docs as of now.

Hi, Have you clicked on "View data in grid" option if yes, was it showing the data? Also, could you please send us the screenshot showing the output or the issue?

Hi, Could you please try it with our latest v3.2.x charts and check the result?

Hi, Thanks for confirming us. We'll look into the issue and let you know.

Hi, Could you please send us wizard's screenshot so that we can have a look into it? Also, Could you please check if there is any error log created for your actions? The error information is being logged in FusionCharts_LogList, you can refer to the attached PDF to know how to get error log information. Stack-Trace.pdf

Hi Pete, You are most welcome. It seems somehow the feature was not activated automatically, so needed to activate it manually. Anyway, its glad to know its working now.