karen m

I have searched the knowledge base and I know other users are experiencing problems with IE and with the latest version of flash however, I was wondering if some can assist me with my issue. My issues is as follows: 1. When drill-in into charts after, two or three, the refresh of the chart using the 'back' image on the chart causes the refresh to be extremely slow 2. When refreshing the charts it is slow to refresh Basically, performance degrade as you drill-in into the charts and have to refresh. I did add more charts (2 pie charts each with two points, 1 3D Column chart with two points, and added another point/block to a 3D chart giving it three columns) to the a single page but the data points are very small. There are 11 charts on a single JSP page; serves as a dashboard. I even disabled animation; added: animation ='0' defaultAnimation='0' on chart tag Below is the snippet of the JSP code which renders the chart on the page: <c:forEach var="chart" items="<%=charts%>"> <c:set var="name" value="${chart.chartName}"/> <c:if test="${pos eq 0}"> <tr> </c:if> <td> <fc:render chartId="${chart.id}" swfFilename="${pathToChart}/${name}" debugMode="false" registerWithJS="true" xmlData="${chart.xml}" width="370" height="250"/> </td> <c:choose> <c:when test="${pos eq 1}"> <c:set var="pos" value="0"/> </tr> </c:when> <c:otherwise> <c:set var="pos" value="${pos + 1}"/> </c:otherwise> </c:choose> </c:forEach> FusionCharts: FusionCharts v3.2.2 Browser: Internet Explorer 9 Browser: FireFox 14.0.1 OS: 64 Bit Flash: 10.1.4 NOTE: Firefox seems to be fine but most of our users use IE so I need to get this fix for IE7 and above with the latest version of flash.

Try with the 32 bit version of IE9 instead of the 64bit version. I had this problem but once I used the 32bit versions of IE8 and IE9 everything displayed fine. Works in Firefox 5 as well.

I am experiencing problems getting the data to render for linked charts. I reviewed the document for FusionCharts and made references to configureLinks JavaScript function but I cannot find an example of how to include the configureLinks when using JSTL to render the chart content. Below is my JSON message being generated (Note: I switched from newchart-json- to newchart-xml because newchart-json wasn't working at all; now I get a message stating there is no data to display). {"chart":{"caption":"Web Orders", "showLabels":"0", "enablesmartlabels":"0", "showlegend":"1", "pieRadius":"90", "showPercentValues":"1", "showBorder":"1", "baseFont":"Verdana, Geneva, Arial, Helvetica, sans-serif", "baseFontSize":"10", "bgColor":"CC9900,FFFFFF", "canvasbgColor":"CC9900,FFFFFF" }, "data":[{"label":"Total Web Orders","value":1747,"color":"FF0000","link":"newchart-xml-WebOrders1" }, {"label":"Total Non-Web Orders","value":198,"color":"FF0000","link":"newchart-xml-TotalsOrders1" } ], "linkeddata":[{"id":"WebOrders1", "linkedcharts":{"chart":{"caption":"Web Orders", "showLabels":"0", "enablesmartlabels":"0", "showlegend":"1", "pieRadius":"90", "showPercentValues":"1", "showBorder":"1", "baseFont":"Verdana, Geneva, Arial, Helvetica, sans-serif", "baseFontSize":"10", "bgColor":"CC9900,FFFFFF", "canvasbgColor":"CC9900,FFFFFF" }, "data":[{"label":"NE","value":767}, {"label":"MA","value":527}, {"label":"MW","value":307}, {"label":"SE","value":146} ] } }, {"id":"TotalsOrders1", "linkedcharts":{"chart":{"caption":"Total Orders", "showLabels":"1", "showlegend":"1", "showBorder":"1", "baseFont":"Verdana, Geneva, Arial, Helvetica, sans-serif", "baseFontSize":"10", "bgColor":"CC9900,FFFFFF", "canvasbgColor":"CC9900,FFFFFF" }, "categories":[{"category":[{"label":"Total Web Orders"}, {"label":"Total Non-Web Orders"}, {"label":"Total Orders"} ] } ], "dataset":[{"seriesname":"NE", "data":[{"value":767}, {"value":64}, {"value":831} ] }, {"seriesname":"MA", "data":[{"value":527}, {"value":69}, {"value":596} ] }, {"seriesname":"MW", "data":[{"value":307}, {"value":34}, {"value":341} ] }, {"seriesname":"SE", "data":[{"value":146}, {"value":31}, {"value":177} ] } ] } ] } JSP Snippet: <c:set var="pathToChart" value="<%=chartPath%>"/> <c:set var="pos" value="0"/> <br/> <table border="0" cellpadding="1" cellspacing="1" width="800px" class="tblBox"> <c:forEach var="chart" items="<%=charts%>"> <c:set var="name" value="${chart.chartName}"/> <c:if test="${pos eq 0}"> <tr> </c:if> <td> <fc:render chartId="${chart.id}" swfFilename="${pathToChart}/${name}" debugMode="false" jsonData="${chart.json}" width="360" height="250"/> </td> <c:choose> <c:when test="${pos eq 2}"> <c:set var="pos" value="0"/> </tr> </c:when> <c:otherwise> <c:set var="pos" value="${pos + 1}"/> </c:otherwise> </c:choose> </c:forEach> <c:if test="${pos < 2}"> <c:forEach var="i" begin="${pos}" end="2" step="1"> <td> </td> </c:forEach> </tr> </c:if> </table> Based on your documentation configureLink will allow me to configure each child chart to user a certain chart swf file. This is the error I am getting: Scale Mode: noScale Debug Mode: Yes Application Message Language: EN Version: 3.2.1 Chart Type: 3D Pie Chart Chart Objects: BACKGROUND CANVAS CAPTION SUBCAPTION DATALABELS DATAPLOT TOOLTIP LEGEND INFO: Chart registered with external script. DOM Id of chart is chartobject-1 INFO: XML Data provided using dataXML method. XML Data: null No Data to Display: No data was found in the XML data document provided. Possible cases can be: There isn't any data generated by your system. If your system generates data based on parameters passed to it using dataURL, please make sure dataURL is URL Encoded. You might be using a Single Series Chart .swf file instead of Multi-series .swf file and providing multi-series data or vice-versa.

Put under wrong topic. Moving to general help section.

I am experiencing problems getting the data to render for linked charts. I reviewed the document for FusionCharts and made references to configureLinks JavaScript function but I cannot find an example of how to include the configureLinks when using JSTL to render the chart content. Below is my JSON message being generated (Note: I switched from newchart-json- to newchart-xml because newchart-json wasn't working at all; now I get a message stating there is no data to display). {"chart":{"caption":"Web Orders", "showLabels":"0", "enablesmartlabels":"0", "showlegend":"1", "pieRadius":"90", "showPercentValues":"1", "showBorder":"1", "baseFont":"Verdana, Geneva, Arial, Helvetica, sans-serif", "baseFontSize":"10", "bgColor":"CC9900,FFFFFF", "canvasbgColor":"CC9900,FFFFFF" }, "data":[{"label":"Total Web Orders","value":1747,"color":"FF0000","link":"newchart-xml-WebOrders1"}, {"label":"Total Non-Web Orders","value":198,"color":"FF0000","link":"newchart-xml-TotalsOrders1"} ], "linkeddata":[{"id":"WebOrders1", "linkedcharts":{"chart":{"caption":"Web Orders", "showLabels":"0", "enablesmartlabels":"0", "showlegend":"1", "pieRadius":"90", "showPercentValues":"1", "showBorder":"1", "baseFont":"Verdana, Geneva, Arial, Helvetica, sans-serif", "baseFontSize":"10", "bgColor":"CC9900,FFFFFF", "canvasbgColor":"CC9900,FFFFFF" }, "data":[{"label":"NE","value":767}, {"label":"MA","value":527}, {"label":"MW","value":307}, {"label":"SE","value":146} ] } }, {"id":"TotalsOrders1", "linkedcharts":{"chart":{"caption":"Total Orders", "showLabels":"1", "showlegend":"1", "showBorder":"1", "baseFont":"Verdana, Geneva, Arial, Helvetica, sans-serif", "baseFontSize":"10", "bgColor":"CC9900,FFFFFF", "canvasbgColor":"CC9900,FFFFFF" }, "categories":[{"category":[{"label":"Total Web Orders"}, {"label":"Total Non-Web Orders"}, {"label":"Total Orders"} ] } ], "dataset":[{"seriesname":"NE", "data":[{"value":767}, {"value":64}, {"value":831} ] }, {"seriesname":"MA", "data":[{"value":527}, {"value":69}, {"value":596} ] }, {"seriesname":"MW", "data":[{"value":307}, {"value":34}, {"value":341} ] }, {"seriesname":"SE", "data":[{"value":146}, {"value":31}, {"value":177} ] } ] } ] } JSP Snippet: <c:set var="pathToChart" value="<%=chartPath%>"/> <c:set var="pos" value="0"/> <br/> <table border="0" cellpadding="1" cellspacing="1" width="800px" class="tblBox"> <c:forEach var="chart" items="<%=charts%>"> <c:set var="name" value="${chart.chartName}"/> <c:if test="${pos eq 0}"> <tr> </c:if> <td> <fc:render chartId="${chart.id}" swfFilename="${pathToChart}/${name}" debugMode="false" jsonData="${chart.json}" width="360" height="250"/> </td> <c:choose> <c:when test="${pos eq 2}"> <c:set var="pos" value="0"/> </tr> </c:when> <c:otherwise> <c:set var="pos" value="${pos + 1}"/> </c:otherwise> </c:choose> </c:forEach> <c:if test="${pos < 2}"> <c:forEach var="i" begin="${pos}" end="2" step="1"> <td> </td> </c:forEach> </tr> </c:if> </table> Based on your documentation configureLink will allow me to configure each child chart to user a certain chart swf file.