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About Vernatia

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  1. Folder permission bug

    When trying to download a chart, in any format (PNG, JPG, ect), we get the following error: Couldn't create temporary file. Check that the directory permissions for the batik/temp/ directory are set to 777. This is sent from us from: It appears that, assuming you've recently upgraded, you have failed to correctly set up permissions.
  2. Hi, I've been using Fusion charts for a year or so, but in the last month (since the 22nd November), something happened that has made any exported JPG or PNG to fail to render correctly. I'm using the latest version: FusionCharts XT (v3.2.2) Service Release 5 (Released on 1st November, 2012) The issue appears to be that the export functionality is only drawing the edges or shadows of a graph, I've attached 3 images: *This is what the 3D column graph exported as on the 22nd November * This is what the 3D column graph looks like now * This is what the 3D pie graph looks like now The export works fine when exported as PDF or SVG, as far as I know, the first reported case of this happening was 2 days ago. Below is a copy of the code that I'm running. <div id="chartPieContainer"></div> <script type="text/javascript"> FusionCharts.setCurrentRenderer('javascript'); FusionCharts.render("fusion/Pie3D.swf", "pieChartID", "960", "320", "chartPieContainer", "<graph caption='Claims by jurisdiction' xAxisName='' yAxisName='' numberPrefix='' shownames='1' showvalues='0' decimalPrecision='0' exportAtClient='1' exportFormats='PNG=Export image' exportEnabled='1' bgcolor='ffffff' borderalpha='0'><set name='NSW' hoverText='NSW' value='3' color=''/><set name='SA' hoverText='SA' value='8' color=''/><set name='VIC' hoverText='VIC' value='21' color=''/><set name='WA' hoverText='WA' value='1' color=''/></graph>", "xml"); </script> I've redownloaded the latest code, but that made no difference, so any assistance in this matter would be greatly appreciated.