Charts Called Twice With Flash Version 11 Flash 10 Ok

[Steve Drew]

Fusion Charts calls server url Twice (most of the time).

I have found that this issue occurs since Flash upgrade to version 11.1.102.55

Occurs with all charts under version 11, still tests ok under Flash 10,3,181,14

So there is obviously a compatibility issue with Fusion Charts (3.2)/ Widgets etc with Flash 11.

Any fixes or workarounds for this issue?

A simple script like this can produce the issue, tested on multiple PC's / Servers.

<script type="text/javascript" src="../lib/fcharts32/FusionCharts.js"></script>
<div id='div1'></div>
<script type="text/javascript">
var c = new FusionCharts('../lib/fcharts32/Charts/Gantt.swf','C999',400,300);
c.setXMLUrl('project_timeline.php?ID=243');
c.render('div1');
</script>

 

[Guest Angshu]

Hi,

 

Welcome to FusionCharts Forum!

 

Could you please send us the generated XML code to test the issue from our end?

 

Awaiting for your response.

[Sanjukta]

Hi,

 

Apologies for the inconvenience,

 

The issue had been reported and we are looking into this.

 

We shall update you as soon we come up with the solution.

 

Thank you for your continued patience and patronage.

[Steve Drew]

Any update on this? ETA on a fix? This is a significant issue, as everyone cannot avoid upgrading to flash version 11??

 

Thanks,

Steve.

Hi,

 

Apologies for the inconvenience,

 

The issue had been reported and we are looking into this.

 

We shall update you as soon we come up with the solution.

 

Thank you for your continued patience and patronage.

[Steve Drew]

Any update on this bug as it is a significant issue, it has been 4 months so any progress or ETA on a fix?

 

Thanks,

[Sanjukta]

Hi,

 

We are currently working on this and might take some amount of time as we are simultaneously working on other upgrade releases.

 

However, we shall update you as soon we come up with the solution.

 

Thank you for your continued patience and patronage.

[Steve Drew]

Is there any ETA? Will the fix be this year?

Can you offer any workaround for this serious bug?

 

Thanks.

Steve.

 

 

 

 

[Swarnam]

Hi Steve,

 

Our developers are currently working on it. There has been a delay in attending due to FusionCharts suite upgraded to XT and released early this month.

 

However, we would update you on the same.

 

[Steve Drew]

Any updates on this, its been well over a year with this serious bug?

 

Having the charts run twice is a real waste of resources. Is no one else concerned that their server is called twice for every chart?

 

Thanks.

[Sanjukta]

Any updates on this, its been well over a year with this serious bug?

 

Having the charts run twice is a real waste of resources. Is no one else concerned that their server is called twice for every chart?

 

Thanks.

Hi,

 

As previously mentioned, our Engineering team is already working on the same.

 

We shall update as soon we come up with the solution.

 

Thank you for your continued patience and support.

[Steve Drew]

Just happen to try latest version of Fusion charts XT (3.3.1) 18 Nov 2013, and this problem still exists!!!

 

I think I have been pretty patient seeing we logged the original bug in Jan 2012. 

 

Maybe most people don't care or realize this is happening, but when it is a pain is when a user selects a chart that cause a lot of system resources to produce the data. With the current bug it hits the server twice, so a real waste of resources.

 

As mentioned is only on the flash charts, the js charts do not hit the server twice.

 

Any resolution in sight?