Real Time Line Graph Not Drawing

[kywolf]

When the Real Time widgets load, the lines draw fine.  When it is updating in the background, sometimes we see graphs like in the image.  It is updating but the lines are not drawing to the graph.  It is a very noticeable problem that many people have called out.  It happens more often than not.

 

[Sanjukta]

When the Real Time widgets load, the lines draw fine.  When it is updating in the background, sometimes we see graphs like in the image.  It is updating but the lines are not drawing to the graph.  It is a very noticeable problem that many people have called out.  It happens more often than not.

 

7-15-2013 10-30-17 AM.png

Hi,

 

Could you please send us the sample or a Live URL so that we might test it?

 

Awaiting your reply.

[kywolf]

Can't do a url. Do you want a sample of the live feed?

 

here is is:

 

&label=9:56 AM,9:57 AM&value=351.9267738679,405.84554257836|337.07273168701,393.32557354926|62.686596122678,56.889599185985|52.294279976593,52.773485971559|92.031124807396,84.460785848466|86.085653587093,77.912857862903

[Guest Sashibhusan]

Hi,

 

Could you please let us know the version of FusionWidgets XT, that is being used at your end?

 

If it is older version, please try once by upgrading to latest FusionWidgets XT v3.3.1-SR2.19840.

 

In case if the issue still exist, please provide us the scaled down sample, so that we can test the issue from our end.

 

Hope this helps!

Edited July 26, 2013 by Sashibhusan

[kywolf]

We've been using SR2 since it was release: FusionWidgets XT (v3.3.1 - Service Release 2) (28th May, 2013)

 

What do you mean by "scaled down sample"?  We have several widgets on one page.  Sometimes, the graphs don't draw the lines when the live data is feeding.  When the page first loads, everything loads fine.  When the widgets should be auto-updating, sometimes some of the graphs don't draw.  They do receive data.  I scrolled my mouse over 1 graph to show data is coming in but the lines don't draw.  You can see with the scale that the graphs are getting data and since there are timestamps, you know data is coming through.

 

Any other suggestions?

 

Edited August 28, 2013 by kywolf

[Guest Sashibhusan]

Hi,

Could you please check the sample implementation of the RealTime chart (using FusionWidgets XT v3.31 SR2 files), which is working fine from our end?

If any changes to the sample will replicate the issue, please modify accordingly and provide us, so that we can better look into this issue.

Please note that the data provider page in this sample is a PHP page. You could change it as per your requirement and test accordingly.

Awaiting your valuable response.
 

RT_Line_issue.zip