Syed Report post Posted October 5, 2020 Need help resolving this error happening in our environment. Fusion chart error happens when user randomly clicks in the chart area before or during the rendering of the chart. This error even occurred on your own examples on your website. When error occurs too many times the console gets filled up and chart performance decreases. fusioncharts.js:13 Uncaught TypeError: Cannot read property 'paper' of undefined at e.t.getFromEnv (fusioncharts.js:13) at Function.a.winMouseHover (fusioncharts.js:28) at SVGSVGElement.I (fusioncharts.js:28) at SVGSVGElement.<anonymous> (fusioncharts.js:13) Share this post Link to post Share on other sites
Ayan Bhadury Report post Posted October 5, 2020 Hi, Could you share a recorded video session of the above URL with the developer console open where the error is logged? Share this post Link to post Share on other sites
Syed Report post Posted October 5, 2020 please check this video. Share this post Link to post Share on other sites
Ayan Bhadury Report post Posted October 5, 2020 Hi, If you have a FusionCharts license please drop a mail to [email protected] with the error reference & license details. Meanwhile for a quick fix please check with 3.15.1 Share this post Link to post Share on other sites
MOHAMMAD KHANAFI Report post Posted December 26, 2020 (edited) is there any update about this error? Confirmed I still got this error with Fushionchart version 3.15.3 on reactjs Edited December 26, 2020 by MOHAMMAD KHANAFI add version ^3.15.3 on reactjs Share this post Link to post Share on other sites
Ayan Bhadury Report post Posted December 29, 2020 On 12/26/2020 at 9:11 AM, MOHAMMAD KHANAFI said: is there any update about this error? Confirmed I still got this error with Fushionchart version 3.15.3 on reactjs @MOHAMMAD KHANAFI Please drop a mail to [email protected], describing the problem for which you are getting this error. Share this post Link to post Share on other sites
Kacper Rokicki Report post Posted February 10, 2021 I still have this issue with version 3.16.0 using React, and it flooded my Sentry account with over 1400 events in the last 14 days because of this error. Can you finally fix it? Share this post Link to post Share on other sites
Ayan Bhadury Report post Posted February 10, 2021 54 minutes ago, Kacper Rokicki said: I still have this issue with version 3.16.0 using React, and it flooded my Sentry account with over 1400 events in the last 14 days because of this error. Can you finally fix it? @Kacper Rokicki Please try with fusioncharts:3.15.1 Share this post Link to post Share on other sites
Kacper Rokicki Report post Posted February 10, 2021 15 minutes ago, Ayan Bhadury said: @Kacper Rokicki Please try with fusioncharts:3.15.1 It's not a solution - if we pay for a license, I think we can expect that these kind of bugs will we fixes in less than 4 months Share this post Link to post Share on other sites
Ayan Bhadury Report post Posted February 10, 2021 15 minutes ago, Kacper Rokicki said: It's not a solution - if we pay for a license, I think we can expect that these kind of bugs will we fixes in less than 4 months @Kacper Rokicki Please drop a mail to [email protected] with your license details Share this post Link to post Share on other sites
Ayan Bhadury Report post Posted September 28, 2021 Hope you are keeping well! Thank you for your continued patience. For the issue reported, could you please upgrade your current version to the latest, i.e, FusionCharts Suite XT v3.18.0? To avail of the licensed release, you would need to re-download the entire package from the My Orders section of FusionCharts Product Update Center. PUC URL: https://puc.fusioncharts.com/ To download the Evaluation version of FusionCharts Suite XT v3.18.0, please visit the link: https://www.fusioncharts.com/download/fusioncharts-suite Share this post Link to post Share on other sites
MOHAMMAD KHANAFI Report post Posted September 28, 2021 thank you Ayan, will check with the version above. Cheers, Share this post Link to post Share on other sites
