Error loading fusionscharts in IE8 - Flash player 10.0.12.36

[MrFast]

After this no charts are displayed

JavaScript error when loading FustionCharts.js.

Error on line:

PlayerVersion=new infosoftglobal.PlayerVersion(axo.GetVariable("$version").split(" ")[1][.split(","))

Please fix urgenly!

/Hans

[Rahul Kumar]

Hi,

 

Could you please try using the attached FusionCharts.js file?

FusionCharts.zip

[MrFast]

Hi again,

Thank you for your quick reply. I tried with the file you sent. Same error, sorry.

Please see the attachments...

It works fine in IE8 + Flash 9.0.47.0 but not IE8 + Flash 10.0.12.26

Please fix as soon as you get a chance, since we have no control over when people install Flash.

Thanx!

[Rahul Kumar]

Hi,

 

We have replicated the issue in our lab with Flash Player Version 10.0.22.87 and IE-8, and we did not face any such issue.

One possible solution is you would need to uninstall the flash player completely from your machine and then re-install it.

 

Here are the steps to uninstall the Flash Player:

 

1. Goto C:WINDOWSsystem32MacromedFlash directory.

2. Double click on "uninstall_activeX.exe".

3. Delete all the files from this folder.

 

Now after above steps are completed please install the Flash Player, and run the chart rendering code.

 

Hope the above method will solve your issue, if not then please let us know.

[MrFast]

Hi again,

It turned out it was not a FusionObjects error. The same error was thrown on Adobes home page, which was kind of fun :hehe:

The solution, similar to what you suggested was to reinstall Flash Player (and get a later version).

For your information, your suggestion how to install does not work in Vista, Flash Player 10. You get a permission error although having Administrator rights,  no apps running.

To reinstall Flash Player do this:

REINSTALL FLASH PLAYER

http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157&sliceId=1

1. Download the Adobe Flash Player uninstaller:

http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player.exe

 

2. Save the file to your system, choosing a location where you can find it (for example, your desktop).

 

3. Quit ALL running applications, including all Internet Explorer or other browser windows, AOL Instant Messenger, Yahoo Messenger, MSN Messenger, or other Messengers. Check the Windows system tray carefully to make certain no applications are still in memory which might possibly use Flash Player.

 

4. Run the uninstaller. This will remove Adobe Flash Player from all browsers on the system.

 

5. Start Internet Explorer

 

6. Go to http://get.adobe.com/flashplayer/

 

7. Follow the instructions to install Flash Player again

 

Cheers,

 

/Hans

[Dhruva]

Hey there Hans!

This is a very good and helpful post! Thanks!