"Error in Loading Data" in Production but not in Development

[Dashboard]

Hi,

 

 

 

I spent some time in the forum looking for similar issue I'm having but no luck.

 

 

 

Basically the problem is we have charts that working in dev environment but not in production, I'm getting the "Error in Loading Data".

 

I turn on the debug to check the xml but the page that generate the xml actually returns a good xml.

 

I even try fiddler to monitor the data being sent/received and the xml is actually good.

 

I'm using setDataUrl but not the javascript. In the server side I'm using the FusionCharts class to render the html.

 

But again all is running fine in Dev environment and not in Production (by the way all are in windows 2008 server).

 

 

 

I believe the chart accepts good xml but for some reason it throws an error.

 

I'm kind of stuck since I don't see any problem in the code.

 

 

 

Is there an advance debug in the swf or trace what's it trying to do?

 

Or do you have any idea what's going on here or any suggestion on how to debug more?

 

 

 

thanks!

[Guest Rajroop]

Hello,

 

 

 

Welcome to the FusionCharts Forum!

 

 

 

Could you please check the points made regarding this issue, in the following link to a documentation page?

 

 

 

Link: http://www.fusioncharts.com/docs/Contents/Debug/Basic.html

 

 

 

In case this does not help, could you please send us a scaled down version of your code so we may have a look-see on what could be causing this issue?

 

 

 

Looking forward to your feedback on this.

[Dashboard]

Hi,

 

 

 

Thanks for your immediate response.

 

 

 

I believe I covered all the items mentioned in the link you sent. These are pretty much basic issues.

 

We've been using FusionCharts for years now and this is the first time we're having a very odd issue.

 

And I still think is related to 2008 server as we don't have issues with 2003 server.

 

 

 

But again the odd thing is we have the same code in two different servers (dev and production but same 2008 servers) and we access the web site in the same IE browser, Dev renders fine but Production renders the "Error in Loading Data". And again, when you click the link shown by the debug mode it returns a valid Xml.

 

 

 

I started creating a small version of our application but unable to test it in the production server (due to internal issue).

 

But nothing fancy with this test app, most of the code was copied from the documentation, but i'll send it anyway after I test it.

 

 

 

Do you have any other debug mechanism or I'm hoping if the swf have tracing capability?

 

Internally what else would be the reason of the error if the swf actually accepts good xml but still throws an error regarding the data?

 

 

 

 

 

Thanks again!

[Dashboard]

Hi,

 

 

 

You mentioned if I can send you a small version of the app what we're trying to do.

 

See attached. If you'll notice nothing fancy about it.

 

 

 

By the way the attached file is a .net 3.5 web application (compiled).

 

I hope this would help.

 

 

 

Thanks!

DashboardTest.zip