[AlexMo]

Today I installed the web part on two servers. On the development server it works fine (MOSS+Windows Server 2003), but on the production server I can't get the wizard to launch at all (using IE9), or it launches without rendering anything in the end using Firefox. This server has MOSS + Windows Server 2008 R2. I can't think of what could be wrong at the moment..

[Rahul Kumar]

Hi Alex,

Could make sure that Flash Player is installed in the PC from which you are browsing Production Server SP Web Site?

[AlexMo]

Rahul Kumar, on 24 October 2011 - 07:59 AM, said:

Hi Alex,

Could make sure that Flash Player is installed in the PC from which you are browsing Production Server SP Web Site?

I tried installing Flash Player, but it still didn't work using IE. However I got it to work with Firefox for some reason. Got a nice chart up and running. Cheers.

[Angshu]

Hi,

Glad to know that you have managed to resolve your problem.

Happy FusionCharting!

[Atle Sivertsen]

Rahul Kumar, on 23 August 2011 - 07:11 AM, said:

Hi,

Thanks for the information.

Could you please download the list utils from the link below and run it and select the SharePoint Site to which you have installed FusionCharts for SharePoint and click on 'Create List' button and then try to add the FusionCharts for SharePoint web part.

http://www.igcomm.co...nt/ListUtil.zip

Please let us know the result.

Hi, I have struggeled my way throught all the other installation problems in this thread and I at now at the point of running the ListUtil when I get the following error:

*********ERROR*********

System.IO.FileNotFoundException: Could not load file or assembly 'Dev.SharePoint, Version=1.1.0.0, Culture=neutral, PublicKeyToken=121b01d357e9bc45' or one of its dependencies. The system cannot find the file specified.
File name: 'Dev.SharePoint, Version=1.1.0.0, Culture=neutral, PublicKeyToken=121b01d357e9bc45'
at ListUtil.frmMain.CreateList()
at ListUtil.frmMain.btnCreateList_Click(Object sender, EventArgs e)

***************************


Please assist quickly as we are currently evaluating Fuision and many other charting solutions.

Best regards,

Atle Sivertsen
CIO, Bergen Energi

This post has been edited by Atle Sivertsen: 02 February 2012 - 09:11 AM

[Rahul Kumar]

Hi Atle,

I am afraid ListUtil will not work with the latest version of Collabion Charts for SharePoint.

Also, Could you please let us know the issue you are facing during the installation of Collabion Charts for SharePoint?

[Atle Sivertsen]

Rahul Kumar, on 02 February 2012 - 09:20 AM, said:

Hi Atle,

I am afraid ListUtil will not work with the latest version of Collabion Charts for SharePoint.

Also, Could you please let us know the issue you are facing during the installation of Collabion Charts for SharePoint?

Yes, the initiall installation is successful but when I try to add the chart web part to a page I get the same problem as in post #1 (http://forum.fusionc...ation-problems/)


WebPart can't be loaded. Please contact your site administrator. More...

There is no 'CollabionCharts_ChartConfiguration' list at Collabion.Charts.DAL.ListHelper.Get[T](SPWeb web, String listTitle, SPQuery query, Func`2 converter) at Collabion.Charts.DAL.Managers.DataManager.Get[T](SPQuery query, Func`2 converter) at Collabion.Charts.DAL.Managers.ChartConfigurationManager.Get(String webPartId) at Collabion.Charts.CollabionChartWebPart.PreRenderWebPart() at Dev.SharePoint.Base.WebParts.WebPartBase.OnPreRender(EventArgs e)Method: T Get[T](Microsoft.SharePoint.SPWeb, System.String, Microsoft.SharePoint.SPQuery, System.Func`2[Microsoft.SharePoint.SPListItem,T]) File: Line: 0

This post has been edited by Atle Sivertsen: 02 February 2012 - 10:07 AM

[Rahul Kumar]

Hi Atle,

Could you please try deactivating/activating "Collabion Charts for SharePoint" feature by go to "Site Settings" > in "Site Collection Administration" > "Site collection features" and check?

[Atle Sivertsen]

Rahul Kumar, on 02 February 2012 - 10:37 AM, said:

Hi Atle,

Could you please try deactivating/activating "Collabion Charts for SharePoint" feature by go to "Site Settings" > in "Site Collection Administration" > "Site collection features" and check?

That solved the problem. Everything seems to work now. Thanks for you assistance.

[Sumedh]

I am glad, that your issue is resolved.!

Happy FusionCharting!!

[Andrius J]

Installed the latest beta version v 0.9.9.

When I try to add Collabion charts for SharePoint webpart, I get this error:
- Collabion Charts for SharePoint: The given key was not present in the dictionary.

Note: I installed this version on the same server, where beta version v. 0.9.8 was.
When I uninstall 0.9.9 and reinstall 0.9.8, it's working, only in 0.9.8 version I cannot group data.

Maybe you've got any idea?

[vishal@fusioncharts]

Andrius J, on 18 April 2012 - 12:54 PM, said:

Installed the latest beta version v 0.9.9.

When I try to add Collabion charts for SharePoint webpart, I get this error:
- Collabion Charts for SharePoint: The given key was not present in the dictionary.

Note: I installed this version on the same server, where beta version v. 0.9.8 was.
When I uninstall 0.9.9 and reinstall 0.9.8, it's working, only in 0.9.8 version I cannot group data.

Maybe you've got any idea?

Hi Adrius,


Did you install 0.9.8.0 and 0.9.9.0 simultaneously? That is not supported. Only one can exist per server.


Could you share with me the exact steps that you follow, your machine configuration etc on vishal@fusioncharts.com? We would like to investigate this matter.


Thanks

[canadianvpk]

Hey Guys, I downloaded your new installer and installed a fresh to my WSS3.0 environment it all went fine but as soon as I add web part to the page it says

Webpart Cannt be loaded. Please contact your administrator.

And the wizard part on it dont work either.

Thanks,


Pradeep

This post has been edited by canadianvpk: 01 May 2012 - 06:20 PM

[vishal@fusioncharts]

canadianvpk, on 01 May 2012 - 06:08 PM, said:

Hey Guys, I downloaded your new installer and installed a fresh to my WSS3.0 environment it all went fine but as soon as I add web part to the page it says

Webpart Cannt be loaded. Please contact your administrator.

And the wizard part on it dont work either.

Thanks,


Pradeep

Hi Pradeep,

Sorry about the inconvenience. We would like to request some information on the problem.

1. Could you confirm that you installed the latest version from http://collabion.com? Please also make sure that you installed the setup for WSS 3.0.
2. Did you receive any errors during installation?
3. Could you share a screenshot?
4. Could you share the contents of the CollabionCharts_ErrorLog list? You could navigate to this list by clicking on View All Site Content. If you don't locate the list, please try to find it on parent or root site.
5. Could you share the version of browser (and the document mode in case its IE)?

Thanks
Vishal

[canadianvpk]

Hi Vishal, Please see my comments for your question below:

vishal@fusioncharts, on 02 May 2012 - 07:47 AM, said:

Hi Pradeep,

Sorry about the inconvenience. We would like to request some information on the problem.

Q1. Could you confirm that you installed the latest version from http://collabion.com? Please also make sure that you installed the setup for WSS 3.0.
A1: Yes

Q2. Did you receive any errors during installation?
A2: No, Installed Perfect on WSS3.0 environment

Q3. Could you share a screenshot?
A3: Sure attached my error message.

Q4. Could you share the contents of the CollabionCharts_ErrorLog list? You could navigate to this list by clicking on View All Site Content. If you don't locate the list, please try to find it on parent or root site.
A4: I don't see log list called CollabionCharts_ErrorLog but I see one called FusionCharts_LogList and it is empty. Under Central administration > View all site content I found CollabionCharts_ErrorLog but is empty as well. I also want you to know it works on Central Admin site just not on the real site.

Q5. Could you share the version of browser (and the document mode in case its IE)?
A5: I am using Internet Explorer 9. Not sure what you mean by document mode.


Thanks
Vishal

Attached thumbnail(s)

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This post has been edited by canadianvpk: 02 May 2012 - 01:38 PM

[vishal@fusioncharts]

canadianvpk, on 02 May 2012 - 01:14 PM, said:

Hi Vishal, Please see my comments for your question below:

Hi Pradeep,

Unfortunately we are unable to reproduce the error on our machines.

Could you check if the product is working on the rootsite of the site collection under which the problematic site exists? You will also find the CollabionCharts_ErrorLog list on the particular root site.

Could you also make sure that you have Contributor permissions on the site in question?

If nothing works, could you reinstall the product and see if the problem goes away?

Thanks
Vishal