Black Boxes On The Charts Background In Multiq Media Player

[Len4a Veretilo]

Hi!

 

We use FusionCharts and Widgets in our JSF app. It works fine in all browsers, except that which is installed in multiq media player. When render charts using multiq player - they have black boxes as a backround.

Multiq documentation says, that they use Mozilla Gecko 1.9, same as used for Firefox 3.0.10.

 

I downloaded this old version of Firefox, but on my computer - charts are working perfect without black boxes as background.

I render charts as Flash. And I use setTransparent(true).

 

Please, give me any ideas - what can be wrong. Maybe someone have the same problems with old versions of Firefox.

Any help will be highly appreciated.

 

Thanks!

[Guest Bindhu]

Hi,

 

We tested FusionCharts XT in FireFox 3.0.18, provided by BrowserStack testing environment(Cross Browser testing tool).

 

You may also test using the link below,

http://www.browserstack.com/

 

BrowserStack has the Adobe Flash player installed and the charts are rendered fine.

 

We are unable to test our charts in the MultiQ Media Player since it is a proprietary technology, which supports Flash files. Any rendering issues you are facing are because of a 3rd party Flash player; MultiQ Media Player in this case.

 

We would advise that you contact the MultiQ team about this rendering issue.

 

In the meanwhile, we would like to have a few screen shots of our charts being rendered by the MultiQ Media Player.

 

Hope this helps !