Dual - Y - Axis Drill Not Working In Chrome, Safari

[smitab24]

Hi,

 

Drill is not working for 'Dual-Y- axis' Chart in chrome and safari browser. Works fine in firefox.

Please suggest.

 

Thanks in advance.

Smita

[smitab24]

Hi,

 

Drill is not working for 'Dual-Y- axis' Chart in chrome and safari browser. Works fine in firefox.

Please suggest as soon as you can.

 

Thanks in advance.

Smita

Edited September 25, 2012 by smitab24

[FusionCharts Support]

Hi,

 

Can you please give a few basic feedback on your issue?

 

1. Are you rendering Flash charts or JavaScript chart?

 

2. Are you running the sample from a local file system (like with file:/// path style)?

 

3. If the answer is 'yes' for question 2, can you please once running from a webserver (like Apache, IIS or any remote webserver)

 

4. Which Dual-Y chart you are using?

 

5. Can you pass us a scaled down data (XML/JSON) so that we can test it from our end?

[FusionCharts Support]

Also,

 

Here is a sample Dual Y Axis chart showing various kinds of drill-down features available in FusionCharts. You can try the sample from the link below in your Chrome or Safari and let us know.

 

http://igcomm.com/show/drilldown/DualY/

[smitab24]

Thanks for your reply. We will check this.

Also,

 

Here is a sample Dual Y Axis chart showing various kinds of drill-down features available in FusionCharts. You can try the sample from the link below in your Chrome or Safari and let us know.

 

http://igcomm.com/sh...rilldown/DualY/

[Guest Sumedh]

[smitab24]

Hi Sumedh,

 

1. rendering javascript chart

2. running on webserver not on local

3. using MSCombiDY2D

4. attached XML data .

 

PLease suggest as soon as you can

 

Thanks in advance.

- Smita

xml_data.xml

 

[smitab24]

Hi Sumedh,

 

I think the problem is with javascript, because same chart drill working in firefox without any error.

And in chrome and safari it doesnt show any error bt drill not working. So, unable to debug. unable to find problem.

 

Please suggest it as soon as you can.

[FusionCharts Support]

Hi,

 

If you are trying to load data from cross domain, you might keep the Chrome's developer tool's console open and check if Chrome is blocking data from cross-domain.

[FusionCharts Support]

Also,

 

Can you please confirm if you have checked the sample whose link I had shared with you?

[smitab24]

No, not from cross domain. and also chrome is not block data.

Please suggest.

 

- Smita

[smitab24]

Yes, i have checked sample data. Its works.

And also on my home page i have lots of chart all are working in chrome except 2-3 charts.

 

Please suggest.

 

- Smita

[Guest Sumedh]

Hi Smita,

 

Can you please send us the sample code for testing purposes?

[smitab24]

Hello Sumedh

 

thanks for reply.

 

Here m attaching my sample code.

I am using fusion chart with this woothemes.com/flexslider/.

 

And slider works fine in all browser.

 

But the issue is that for 1st slide chart drill working in chrome but from onwards it just display chart but drill is not working in chrome.

However, everything is working fine in firefox browser.

 

 

please review my code and inform me any solution as soon as possible.

As there is no any error so i m unable to debug it. Unable to find solution

 

Thanks in advance.

-Smita

 

Hi Smita,

 

Can you please send us the sample code for testing purposes?

[Sanjukta]

Hi,

 

Hello Sumedh

 

thanks for reply.

 

Here m attaching my sample code.

I am using fusion chart with this woothemes.com/flexslider/.

 

And slider works fine in all browser.

 

But the issue is that for 1st slide chart drill working in chrome but from onwards it just display chart but drill is not working in chrome.

However, everything is working fine in firefox browser.

 

 

please review my code and inform me any solution as soon as possible.

As there is no any error so i m unable to debug it. Unable to find solution

 

Thanks in advance.

-Smita

 

 

I am afraid, we are unable to receive the attached files that you might have sent. Please re-send it to [email protected].

 

Also, could you please confirm if you are using FusionCharts XT in Flex applications?

 

Awaiting your reply.

[smitab24]

please find attachment.

Samplecharts.zip

 

 

Regards

- Smita

Hi,

 

 

 

 

I am afraid, we are unable to receive the attached files that you might have sent. Please re-send it to [email protected].

 

Also, could you please confirm if you are using FusionCharts XT in Flex applications?

 

Awaiting your reply.

[Sanjukta]

Hi Smita,

 

please find attachment.

Samplecharts.zip

 

 

Regards

- Smita

 

 

Please note that you are providing the link for the "xmlurl" in the LinkedChart as the following:

Ex: <set value="409090" link="newchart-xmlurl-http://dev.wavereporting.com/dboard/getchart/chart/rev/flag/2/sdate/2012-01-01/edate/2012-12-31/mth/Jan/yr/2012" tooltext="2012, Jan, 409 090" />

 

But, it seems that the link "http://dev.wavereporting.com/dboard/getchart/chart/rev/flag/2/sdate/2012-01-01/edate/2012-12-31/mth/Jan/yr/2012" does not contain any XML data, hence, the linked chart is showing "No data to display" message due to unavailability of the data.

 

Could you please check with the same and confirm?

 

Awaiting your reply.

[smitab24]

HI Sanjukta,

 

Yes, its just sample code. That link has data and it works with our application.

 

However, it shows 'No data ...' means drill is working.

 

That drill is working in firefox for all sliders and in chrome for only 1st slide,

 

Please click 1 and 2 link on left side then you will see slider.

Slide 2 chart drill is not working also tooltext is not displaying in chrome and safari.

 

This is the main issue.

 

Please look into this and suggest something.

Would appreciate your help.

 

- Smita

 

Hi Smita,

 

 

 

 

Please note that you are providing the link for the "xmlurl" in the LinkedChart as the following:

Ex: <set value="409090" link="newchart-xmlurl-http://dev.waverepor...mth/Jan/yr/2012" tooltext="2012, Jan, 409 090" />

 

But, it seems that the link "http://dev.waverepor...mth/Jan/yr/2012" does not contain any XML data, hence, the linked chart is showing "No data to display" message due to unavailability of the data.

 

Could you please check with the same and confirm?

 

Awaiting your reply.

Edited October 15, 2012 by smitab24

[Sanjukta]

Hi Smita,

 

HI Sanjukta,

 

Yes, its just sample code. That link has data and it works with our application.

 

However, it shows 'No data ...' means drill is working.

 

That drill is working in firefox for all sliders and in chrome for only 1st slide,

 

Please click 1 and 2 link on left side then you will see slider.

Slide 2 chart drill is not working also tooltext is not displaying in chrome and safari.

 

This is the main issue.

 

Please look into this and suggest something.

Would appreciate your help.

 

- Smita

 

We are looking into this and shall get back to you at the earliest.

 

Thank you for your continued patience and support.

 

 

[smitab24]

Hello Sanjukta,

 

Still we are facing the issue.

Please guide us to resolve the issue as soon as you can.

 

Regards,

- Smita

Hi Smita,

 

 

 

We are looking into this and shall get back to you at the earliest.

 

Thank you for your continued patience and support.

 

 

 

 

 

[FusionCharts Support]

Smita,

 

I was probing your sample and it seems that there is something in the slider library which is causing this in these browsers. If you render the chart without using the library or before the sliding occurs, you will notice that the links are working in the second chart.

 

What I did is in the code:

 

I have rendered both the charts in start event:

 

start: function(slider) {

window.inSlide = 'income';

drawChart( 'MSCombiDY2D', 610, 400, window.inSlide, strXML1);

drawChart( 'MSCombiDY2D', 610, 400, window.inSlide+"1", strXML);

},

 

While running in Chrome, I have inspected to the DIV with class name "income_slider" and disabled overflow: hidden; style. This makes both the chart visible. Now the links work in both the charts.

[smitab24]

Hello Sudipto,

 

After lots of debugging, i found that when we slide i.e. go to 2nd slider the chart onmouseover property doesnt work.

1. Drill not working

2. tooltext is not visible.

 

For issue 2] in chrome , i have inspected class "highcharts-tooltip" and set visibility="visible" . <g class="highcharts-tooltip" zIndex="8" visibility="hidden" transform="translate(11,44)">......

After doing this my tooltext is visible.

When again slide then for chart 2 slide 2 tootltext is disable.

Please suggest

1. how to make tooltext visible?

2. For Drill which javascript function is called?

3. On mouse over of each chart item which function is called?

 

Please reply as soon as possible because this is very critical issue and important issue for us. We need to resolve this as soon as possible.

 

Thanks in advance.

- Smita

Smita,

 

I was probing your sample and it seems that there is something in the slider library which is causing this in these browsers. If you render the chart without using the library or before the sliding occurs, you will notice that the links are working in the second chart.

 

What I did is in the code:

 

I have rendered both the charts in start event:

 

start: function(slider) {

window.inSlide = 'income';

drawChart( 'MSCombiDY2D', 610, 400, window.inSlide, strXML1);

drawChart( 'MSCombiDY2D', 610, 400, window.inSlide+"1", strXML);

},

 

While running in Chrome, I have inspected to the DIV with class name "income_slider" and disabled overflow: hidden; style. This makes both the chart visible. Now the links work in both the charts.

[smitab24]

Hi Sudipto,

 

I want to call onclick event on chart data point.

How will i get chart data point object in onMouseOver: function () ??

Please suggest .

 

Thanks in advance.

- Smita

[FusionCharts Support]

Hi,

 

Each data point on a chart can be configured to call a named JavaScript function (from the global scope). For this you need to add an attribute named link in the <set/> element of the XML for your chart.

 

For more details on calling JavaScript function clicking a data point please read: http://docs.fusioncharts.com/charts/?DrillDown/JavaScript.html