Error While Trying To Show 'tooltip', Event 'onmouseover', On Chart Series - Ie8

[Rudy Seidinger]

Hi.

We are using FusionCharts 3.2.4-release.8565 on production environment, but we are getting an annoying error when FC triggers 'onMouseover' series event for our charts on Internet Explorer 8 (IE says its an 'Unkown Error').

 

On other browsers (Chrome, Firefox and IE 9), it is working without any issues.

 

The exactly line and part of code (on FusionChart.HC.js) we're getting the error in is line 263, on this specific part:

this.dBox=null,this.textStr=c,k.innerHTML=c,u!=0

 

XML file content:

<?xml version="1.0" encoding="UTF-8"?>
<chart xAxisName="" yAxisName="" plotSpacePercent="20" valuePadding="0" placeValuesInside="1" showToolTipShadow="0" bold="0" formatNumberScale="0" decimalSeparator="," thousandSeparator="." toolTipBgColor="ffffff" toolTipBorderColor="cccccc" decimals="2" showFormBtn="0" showvalues="0" showRestoreBtn="0" numdivlines="4" showplotborder="0" showshadow="0" showborder="0" canvasborderthickness="1" canvasborderalpha="100" yaxisvaluespadding="5" canvasbgalpha="100" borderalpha="50" bgratio="0" plotGradientColor="" bgColor="FFFFFF, FFFFFF" bgAlpha="0,0" canvasbordercolor="dedede" canvasbgcolor="f7f7f7" basefont="Tahoma" basefontsize="10" basefontcolor="333333" outCnvbaseFontSize="10" outCnvbaseFontColor="666666" labelDisplay="AUTO" useEllipsesWhenOverflow="0" legendBorderThickness="0" legendShadow="0" legendBorderColor="e9eaeb" legendPositionL="bottom" legendBgColor="e9eaeb" anchorRadius="3" anchorBorderThickness="2" showAlternateHGridColor="0" divLineColor="dedede" divLineThickness="1" setAdaptiveYMin="1">
 <categories>
   <category label="12/2010"/>
   <category label="01/2011"/>
   <category label="02/2011"/>
   <category label="03/2011"/>
   <category label="04/2011"/>
   <category label="05/2011"/>
 </categories>
 <dataset seriesName="MY CORPORATION Sum_of_REALIZADO">
   <set value="45123.0"/>
   <set value="91175.0"/>
   <set value="146348.0"/>
   <set value="116796.0"/>
   <set/>
   <set/>
 </dataset>
 <dataset seriesName="XPTO Sum_of_REALIZADO">
   <set value="47195.0"/>
   <set value="92852.0"/>
   <set value="199962.0"/>
   <set/>
   <set value="163690.0"/>
   <set value="104570.0"/>
 </dataset>
</chart>

 

Could you help us with this error?

 

Thanks!

[Swarnam]

Hi,

 

Welcome to FusionCharts Forum

 

Apologies for the delayed response.

 

We are unable to reproduce the error. Please find the attached screenshot for your reference.

 

Can you please send us the screenshot/sample code to replicate the issue?

[Rudy Seidinger]

Hi,

 

Welcome to FusionCharts Forum

 

Apologies for the delayed response.

 

We are unable to reproduce the error. Please find the attached screenshot for your reference.

 

Can you please send us the screenshot/sample code to replicate the issue?

 

I've noticed that you have used IE9 with IE8 emulation. Unfortunately, in order to proper reproduce the error, you have to use native IE8 browser, not the emulated one.

 

 

Could you, please, check it again using the real version, instead?

 

Thanks!

[Rudy Seidinger]

no answer or alternative yet?

[Guest Bindhu]

Hi,

 

Same with default IE8 browser also.

 

Please find attached screen shot of the chart rendered.

 

Hope this helps!

Edited November 26, 2012 by Bindhu