Encoding characters issue in IE with new Flash version

[DHURAY]

In a web application working well since 2011 we've discovered an issue related with some characters used in spanish like "ñ", "í" and some more. Now appears different, "ñ" for the "ñ", "Ã-" for "í", and so on, with having changed anything on server side. No problem with Firefox or Chrome

 

We found the issue in IE 10 with Shockwave Flash v.11.8.800.174, no problem rendering in SVG

 

It works fine in IE 8 with Shockwave Flash v.10.1.82.76 but appears updating Flash to v.11.8.800.174

 

Any solution to this issue is available?

 

Thanks in advance

 

 

[ragia_aboulfadl]

i have the same problem encoding UTF-8 for flash version 11.8.800.174 in IE8 any suggestions or solutions please ????????

[DHURAY]

It seems to happen only with version 11.8.800.174 and IE combination, because it works correctly with other browser (and therefore other Flash player versions, see table)

 

I haven't found any Flash player configuration that could solve the issue

 

Any help?

 

Platform

Browser

Player version

Windows

Internet Explorer (y otros navegadores compatibles con los controles y los plug-in de Internet Explorer ActiveX)

11.8.800.174

Internet Explorer (Windows 8)

11.8.800.168

Firefox, Mozilla, Netscape, Opera (y otros navegadores basados en plug-ins)

11.8.800.168

Chrome (Flash Player basado en Pepper)

11.8.800.170

Macintosh
OS X

Firefox, Opera, Safari

11.8.800.168

Chrome (Flash Player basado en Pepper)

11.8.800.170

Linux

Mozilla, Firefox, SeaMonkey (Flash Player 11.2 es la última versión de Flash Player compatible con Linux. Adobe seguirá proporcionando actualizaciones de seguridad.)

11.2.202.310

Chrome (Flash Player basado en Pepper)

11.8.800.170

Solaris

Flash Player 11.2.202.223 es la última versión de Flash Player compatible con Solaris.

11.2.202.223

[Guest Rishab]

Hi,

At our end the issue is not replicated using the latest version of FusionCharts.

Please view the attached screenshot of the chart rendered in IE10 with Flash version 11.8.800.174.

[DHURAY]

Thanks Rishab, maybe the solution is to update to latest version of FusionCharts. We'll try!

 

In the meantime, I've found a very recent issue related to this, they're trying to fix right now

 

https://bugbase.adobe.com/index.cfm?event=bug&id=3630443

[Guest Rishab]

Thank for letting us know.

[prashant66]

Hi Team,

 

I have an issue related to IE9 when using linear gauge.

The labels text are not clearly visible when we use IE 9. It works fine in chrome and IE8.

Please help me in fixing this issue in IE9.

 

Thank You.

 

Regards,

Prashant.

[Guest Rishab]

Hi,

 

Can you please provide me the XML/JSON data being used along with FusionCharts XT version that you are using to render the chart?

 

I am unable to replicate the issue in IE9.
 

The attached item is the screenshot of the chart rendered using FusionCharts Version XT (v3.3.1) - sr 2 .
 

Hope this helps!

[prashant66]

Hi Rishab,

 

The version which I am using is : FusionCharts in the Page. @version: v3.2.2.2:

 

<chart borderAlpha='0' animation='0' showToolTip='0' editMode='1' lowerLimit='5.5' upperLimit='6' gaugeRoundRadius='0'  showTickMarks='0'  showGaugeLabels='1' pointerOnTop= '0' pointerRadius='10' pointerBgAlpha='80' 

 

pointerBorderThickness='1' pointerBorderColor='000000' pointerBgColor='ffffff' showToolTip='0' decimals='0' showLimits='0' showValue='0' formatNumber='0' formatNumberScale='0'  decimals='0' palette='5'  autoScale='0' 

 

gaugeBorderThickness='3' baseFontColor='000000' gaugeFillMix='{color},{FFFFFF}' gaugeFillRatio='50,50' manageResize='1' chartTopMargin='13' chartLeftMargin='1' chartRightMargin='2' chartBottomMargin='-8' ticksBelowGauge='0' 

 

tickMarkDistance='3' valuePadding='-2' pointerRadius='5' majorTMColor='000000' majorTMNumber='3' minorTMNumber='4' minorTMHeight='4' majorTMHeight='8' showShadow='0' > <colorRange> <color minValue='0' maxValue='2' 

 

code='8B0000'  /><color minValue='3' maxValue='7' code='008000'  /></colorRange><value>5</value><annotations><annotationGroup id='GAUGELABELS' showBelow='0'><annotation type='text'  x='65' y='30' font='Georgia' size='11' 

 

isBold='1' alpha='10' color='FFFFFF' label='A2' align='center' /><annotation type='text'  x='215' y='30' font='Georgia' size='11' isBold='1' alpha='10' color='FFFFFF' label='A1' align='center' 

 

/></annotationGroup></annotations><styles><definition><style name='Font1' type='font' face='Georgia' size='11' color='FFFFFF' bold='1' align='center' valign='middle' /></definition><application><apply toObject='GAUGELABELS' 

 

styles='Font1' /></application></styles></chart>

 

 

Thank You.

 

Regards,

Prashant.

[Guest Rishab]

Hi,

Can you please try setting the value of the attribute 'alpha' of the element- <annotationGroup> to '100'?

The 'alpha' attribute is used to specify the alpha(transparency) of the annotation group.

The attached item is the screenshot of the chart rendered after updating the data as mentioned above-

As a suggestion, please try to avoid the usage of duplicate attributes.

[prashant66]

Thanks Rishab, That worked Would follow that suggestion. Please let me know what are the duplicate attributes did I use ?

[Swarnam]

Hi Prashant,

 

Glad to know your issue has been resolved.

 

Duplicate attributes present in the chart element are : decimals, showToolTip, pointerRadius

 

Hope this helps.