RuntimeException only in firefox at the time of rendering chart.

[soutom]

In Firefox we are getting one issue - "RuntimeException: #25081850 myChartId::RendererManager Error" at the time of rendaring the chart. 

 

I have gone through the forum post , and I understood that if the flash player is disable in browser the this error will occur. But I think in the time this bug should be fixed by the developer and should share a bug free library. 

 

In one of the forum link it is advised to use only JavaScript based char (using FusionCharts.setCurrentRenderer("javascript"); ) to avoid this issue. and I know this JS based chart is actually Highcharts. 

 

We are already in process to buy FusionChart XT. 

 

is this bug still pending in present library ?  if not , what is the solution. 

 

at present we are testing our app with the free version of Fusioncharts. 

[Guest Sumedh]

Hello,

 

What FusionCharts version you have used?

 

Can you please try using latest version i.e., FusionCharts XT v3.3.1 Service Release 3?

 

You can get the trial copy from here:

http://www.fusioncharts.com/download/trials/

 

If this doesn't help, then please paste you sample HTML code here.

[soutom]

Yes, downloaded from your given link. 

 

Here is sample code.

 

<div id="chart-2" style="height: 300px;"></div>

 

<script type="text/javascript">

 

var myChart = new FusionCharts("/FusionCharts/Pie3D.swf", "myChartId", "280", "300", "0", "1");

myChart.setXMLUrl("/Data/Data_Transparent.xml");

myChart.render("chart-2");

 

</script>

 

it is working fine in chrome. as flash player is installed in chrome. But in Firefox and IE7 flash player is not installed. and still I am getting this error.

 

But if I add this below line then it is rendering the JavaScript charts in Firefox also without any error. Then in Chrome, it is rendering JS chart.  

 

FusionCharts.setCurrentRenderer("javascript"); 

 

 

My concern is, if i have flash player support/installed  browser it should render flash charts. If not installed/support it automatically should render JS charts.

[soutom]

is there any update ? 

[Guest Sashibhusan]

Hi,

 

We have tested the issue from our end and are not able to replicate in Firefox 25.0.1.

 

Could you please test the demo chart from our chart gallery link: "http://www.fusioncharts.com/demos/gallery/column-and-bar/chart.asp?id=column3d_1" and let us know, if you are able to replicate the same issue?

 

If yes, please provide the Firefox version details, to better look into it.

 

Awaiting your response.