v.setChartMessage is not a function

[Steve Workings]

I'm upgrading a customer with 2 servers to version 3.12.1

On one server, all is well. But the identical set of files on the 2nd server is failing to produce bar charts, scrollline2d and pie charts (all the XT charts, I think). Widgets and Powecharts work just fine.

The Chrome console produces this for each fail:

VM1958 fusioncharts.js:924 Uncaught TypeError: v.setChartMessage is not a function
    at Object.u.createChart (VM1958 fusioncharts.js:924)
    at z.core.render (VM1958 fusioncharts.js:1927)
    at Object.render (VM1958 fusioncharts.js:72)
    at z.core.<anonymous> (VM1958 fusioncharts.js:81)
    at Object.triggerEvent (VM1958 fusioncharts.js:45)
    at Object.b.raiseEvent (VM1958 fusioncharts.js:45)
    at z.core.renderChart (VM1958 fusioncharts.js:81)
    at z.core.render (VM1958 fusioncharts.js:77)
    at Function.eval (eval at _eval (a5-41194825.js:248), <anonymous>:44:18)
    at VM1958 fusioncharts.js:47

What is the fix? I don't know what to do?

 

[Ayan Bhadury]

Hi,

Please share us a sample replicating the problem in a js fiddle so that we can investigate it further. Also, make sure that you have included all the necessary library files to render the chart, example for rendering FusionCharts you will need - fusioncharts.js, fusioncharts.charts.js, similarly for rendering widgets you will need - fusioncharts.js, fusioncharts.widgets.js and for power charts, you will need -  fusioncharts.js, fusioncharts.powercharts.js

[Steve Workings]

That's you're standard response to nearly every question, isn't it? I have the correct files in place which is why it works on one of the two servers - I know how to do that. And since it works on one of the two servers (as did version 3.9.0 - on both servers) putting a copy into js fiddle - which I have no idea how to do - seems like a waste of time.

So: why would I get that error? What causes it?

 

[Steve Workings]

I could still use some help here please.

Thank you.

 

[Ayan Bhadury]

Hi,

Apologies for the inconvenience.

We have shared our response through [email protected] (ticket id#519812) on Thu, 7 Sep at 11:23 AM, kindly let us know that whether you have received the response or not.

[Steve Workings]

Yes, I received those messages, which clarified your understanding of the issue. But I have no solution.

Thank you