"Retrieving data. Please wait" when trying to load new data

[ttremain]

The initial load of one of our charts:

<div id="volume_amDiv">&nbsp;</div>
<script type="text/javascript">
  var myChartg = new FusionCharts("Charts/MSCombiDY2D.swf", "yr_vol", "450", "325", "0", "1", "#404040");
  myCharta.setDataURL(escape("volume_am.php?record_year=<?php echo $recordyear; ?>" ));
  myCharta.render("volume_amDiv");
</script>

Later, upon clicking a year in the chart, the following is run:

<script>
  function updateCharts(recordyear)  {
    //alert(recordyear);  //  Runs only as a test, of course
    var charta = getChartFromId("volume_am");
    charta.setDataURL( escape( "volume_am.php?record_year=" + recordyear ) );
  }
</script>

The result is no data, and the message "Retrieving data. Please wait".  Checking the Apache logs, the file volume_am.php is not accessed again.

I can also access the php file directly through firefox.

<?xml version="1.0" encoding="utf-8"?>
<chart showLegend='1' showFCMenuItem='0' caption='Day Shift' subCaption='Denomination Breakdown for 2019' bgcolor='404040,404040' showborder='0' bgAlpha='100' canvasbgcolor='404040' showcanvasborder='0' divlinecolor='cccccc' divlinedashed='1' divlinedashlen='1' divlinegaplen='1' showalternatehgridcolor='0' useplotgradientcolor='0'  tooltipcolor='ffffff' tooltipbgcolor='404040' tooltipbgalpha='80' legendbgcolor='404040' legendborderalpha='0' legendshadow='0' legenditemfontsize='10' legenditemfontcolor='ffffff' baseFontColor='FFFFFF' numberSuffix='' numberPrefix='$' showAlternateVGridColor='1' alternateVGridColor='665e5e' alternateVGridAlpha='40' paletteColors='15CBBA,FF8C05,FF0000,DF1B80,0372AB,EBE81F'>
  <set label='Currency' value='11964' />
  <set label='Coin' value='11' />
  <set label='Checks' value='85' />
  <set label='Credit Cards' value='558' />
  <set label='Cash Paid Out' value='472' />
  <set label='Sales Tax' value='923' />
</chart>

 

Please advise

 

[Akash Biswas]

Hi,

 

Apologies for the delay in response due to extremely bad weather condition at our location.

As per our observation, you are using the older Flash version of the library, which has been deprecated long back and no longer support is provided. FusionCharts is a pure JavaScript library from 3.4.0 version and the current version is 3.13.4.

We would suggest you to upgrade to the current version and check. Please find the download link : https://www.fusioncharts.com/download/fusioncharts-suite-xt

 

Thanks,

Akash.

[ttremain]

I may be mistaken, but It appears our mutual client may have pieces from multiple versions installed, and not all the files for 3.12.2.

However, his license isn't current and he doesn't have has a complete archive of files.

Inside the fusioncharts/ folder he has themes and maps, each with just a few files in them, and no other folders, which does appear incorrect.