Smashed charts in Firefox 3.0 on Mac

[ooper]

I get sporadic crunched charts on Firefox 3.0 on a Mac.

 

 

 

Here is a sample of the crunched chart:

 

 

 

 

Here is what is expected:

 

 

 

 

I have tested on other browsers and also on Windows and I don't get this problem so I am assuming it is specific to Firefox 3.0. Can anyone confirm this? Does FF 3.0 have issues with FusionCharts? It doesn't happen every time -- maybe only 30% of the time. Not sure what to do. Is there a fix or workaround we can apply from our side?

 

 

 

Thanks.

[saptarshi]

Hello,

 

 

 

In case you are using percentage width for specifying the chart width, could you please try setting a fixed height and width for the <div> in which the chart is placed?

 

 

 

Hope this works.

[ooper]

Here is the object tag being used:

 

 

 

<object classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" codebase="http://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=8,0,0,0" width="500" height="300" id="Column3D" >

 

<param name="movie" value="http://host4.mysite.com/FlashCharts/v31/Column3D.swf" />

 

<param name="FlashVars" value="&dataURL=http://host4.mysite.com/temp/944171A0-EFA3-675A-6C58-5967136154ED.xml" />

 

<param name="quality" value="high" />

 

<param name="wmode" value="opaque" />

 

<embed src="http://host4.mysite.com/FlashCharts/v31/Column3D.swf" flashVars="&dataURL=http://host4.mysite.com/temp/944171A0-EFA3-675A-6C58-5967136154ED.xml" wmode="opaque" quality="high" width="500" height="300" name="Column3D" type="application/x-shockwave-flash" pluginspage="http://www.macromedia.com/go/getflashplayer" />

 

</object>

[Rahul Kumar]

Hi,

 

Could you please send us the complete HTML code?

 

(Please save the complete HTML code into a file and attach this file with your post.)

[ooper]

You can get the html code here by running this calculator:

 

 

 

http://www.calcxml.com/do/bud02

 

 

 

Just leave all the input fields as they are and click the Submit button. The chart data is available for 24 hours after running the calculator then it is cleaned off of our servers. And remember that our testing showed crunched charts about 20%-30% of the time. In other words, on a Mac using Firefox 3.0, we clicked the Submit button at the above URL 30 times and saw crunched charts around 7 times. On other browsers we never saw crunched charts.

[saptarshi]

Hi,

 

 

 

We are looking into this problem.

 

 

 

We will get back to you shortly.