Export Images Taking Time To Save

[renukasagani]

Dear Support Team

 

We are facing a very strange issue with FusionCharts v3.1: Release: 24th February 2009. When we tried to export to word and excel which has fusion charts, it was taking too long to save the client side graphs and hence the website was waiting endlessly for the images to be exported. This is happening with all the browsers. We have tried setting the Global Security Settings for Flash Player 10 to "Always Ask" and " Allow" but of no avail.

 

The operating system is Vista ( 32 bit) and Flash Player 10.

 

We attach herewith the code we have used in the exports. Pls look into this and get back asap.

 

Thanks & Regards

Renuka.

export_issue.zip

[FusionCharts Support]

Hi,

 

You seem to be saving to server side location.

 

For this you do not need Flash Player global settings or Flash Player 10.

 

Please try once calling the handler from browser to see if it's working. Also make sure you have GD installed.