batchExport not woking on Ipad

[msiqueira9]

Hi all,

I have a bathcExport working in Chrome and Edge but still not working on Ipad or IE, do I have to include or set up anything else for it to work in the Ipad?

[Ayan Bhadury]

Hi, 

We are looking into the problem, we will get back to you once there are any updates.

[msiqueira9]

Hi Ayan,

I managed to figure out that the issue is being cause in this part of the code:

b.raiseEvent("exported", {
                        DOMId: M,
                        height: g.height,
                        width: g.width,
                        fileName: e + "." + I,
                        statusCode: void 0,
                        statusMessage: void 0,
                        notice: void 0
 

                  }, k.chartInstance);

where it tries to get the g.height than it throws the error saying that g is undefined.

[Ayan Bhadury]

Hi, 

We will get back to you with the updates once it is fixed.

Thank you for the patience.