BradG Report post Posted October 2, 2017 Charts on touch-enabled Windows 10 laptops using Firefox 55.0.3 and 56.0 (at least) are not working properly in terms of mouse interaction. On a problem machine, for example, using this pie chart link: http://jsfiddle.net/fusioncharts/9cPeU/ : Tooltips do not appear You cannot grab the pie chart and spin it Clicking a slice of the pie does not perform the normal animation The hover effect (changing the color) DOES work Also, for this funnel chart link: http://jsfiddle.net/fusioncharts/8sJdx/ : Tooltips do not appear Clicking a segment of the funnel DOES perform the normal animation Within our website, click interaction using the link property does not work for either of these chart types using this configuration. For other chart types, tooltips do not appear on a problem machine, but click interaction (e.g., using the link property) does work. All of the above work when using touch interaction with Firefox, but disabling touch does not fix the issue. All of the above work on a problem machine when using Chrome. Share this post Link to post Share on other sites
pughmat Report post Posted October 5, 2017 Fusion Chart Team, Do you have any information on this Bug Report? Thanks, Matt Share this post Link to post Share on other sites
Prerana Report post Posted October 11, 2017 Hello, We are looking into this as the issue is system specific, will keep you updated. Share this post Link to post Share on other sites
Prerana Report post Posted October 12, 2017 Hello, We have logged these issues as a bug for Windows 10 FireFox browser (v 56.0), will keep you updated. Hope this will help. Share this post Link to post Share on other sites
pughmat Report post Posted October 16, 2017 Ok, thank you. Please keep us updated on the status or any workarounds we can apply without a patch. Matt Share this post Link to post Share on other sites
Prerana Report post Posted October 17, 2017 Hello, Currently, there is no workaround available for the issue as it is browser specific. We will keep you updated with the fix. Share this post Link to post Share on other sites
Prerana Report post Posted November 30, 2017 Hello,As a workaround,1. Type about:config in the url bar of firefox.2. Search dom.w3c_touch_events.enabled3. Set the value to 0 and then check that whether the chart is working or not.Regards, Prerana Singh Share this post Link to post Share on other sites
pughmat Report post Posted November 30, 2017 3 hours ago, Prerana said: Hello,As a workaround,1. Type about:config in the url bar of firefox.2. Search dom.w3c_touch_events.enabled3. Set the value to 0 and then check that whether the chart is working or not.Regards, Prerana Singh Hi Prerana, I followed the steps and it does allow both funnel charts and pie charts to work correctly which is great. However, I can't expect our tens of thousands of users to complete this kind of a step should they encounter the issue. Firefox displays a very stern warning indicating a violation of warranty prior to making this kind of change and most of our users wouldn't feel comfortable trying this to begin with. Additionally, the client would have to experience the problem before the solution could be provided. Can we expect a built in fix in an upcoming release soon? Thanks, Matt Share this post Link to post Share on other sites
Prerana Report post Posted December 1, 2017 Hello, The relevant bug seems to be a specific issue related to FF browser. More info can be obtained from this link. We had suggested a way to overcome the bug raised by specific browser version Regards, Prerana Singh Share this post Link to post Share on other sites
