Save as image/pdf/png/jpeg working fine on Firefox but not on IE

[aman0711]

Hi Experts,

 

 

 

We recently upgraded to version 3.1. and after some hard attempts, we finally made the saving capability to be working for our charts. But All the options, Save as pdf, Save as JPEG, Save as PNG, only work with Firefox, When I try to save the same in IE, after the data capturing step, all I can see is a Blank FCExporter.jsp.

 

 

 

Your help is highly appreciated.

[FusionCharts Support]

Hi,

Could you please try once 'saving' the image to a server space?

Please let us know the IE version and please check if you are having any download plugins installed which might be hindering the download.

[srividya_sharma]

Hi Aman,

Continuing from Sudipto's post,

in order to save image on server, make the following changes:

1. In the xml the attribute exportAction should have value "save"

2. Create a directory called images (if it does not already exist) in the web app root folder. The location to images folder is specified in the properties file, SAVEPATH property.

Srividya

Edited July 13, 2009 by Guest

[aman0711]

Thanks for the help folks...

 

I will try it real quick and get back to you with results.

 

 

 

would saving image on the server make any difference? Because Firefox is already working fine.

 

My IE versions are IE6, and IE7

[aman0711]

@ Sudipto,

 

 

 

I guess I have all the plugins. Srividya has helped me a lot in past few days, and only with her help I got where I am right now

 

 

 

but today, after trying to save it on the server, even the regular save on fireFox stopped working

[srividya_sharma]

Hi Aman,

Saving on the server, saves the image to the images folder. There will be no dialog box coming up. Did you check the images folder if the image got saved?

srividya

[aman0711]

Hi Srividya,

 

 

 

I did check the folder. Nothing is being saved.. moreover after this change... even the FF save stopped working(I did change the option in the XML)

[srividya_sharma]

Hi Aman

1. Please verify that the images folder exists and is writable. Path to the images folder is specified correctly in properties file ( SAVEPATH )

2. Can you send us the logs?

Srividya

[Guest Rajroop]

Hello Aman,

 

 

 

If you haven't tried this already, could you please try upgrading to Flash 10 and see whether it helps?

 

 

 

Just a thought.

[aman0711]

Hi Rajroop

 

 

 

I dont think upgrading would make any difference. Because I can see charts on my website, just that save functionality isnt working

 

 

 

 

 

@ Srividya,

 

 

 

i made a new folder in the root called saved. and in the properties file, i changed /images to /saved

[Guest Rajroop]

I still think it's worth a shot. Why don't you try it anyways?

[aman0711]

Hi Rajroop,

 

 

 

So now I am on Flash 10 .. and still the same result

 

 

 

on IE: after data capturing, I see a blank FCExporter.jsp

 

 

 

on FF: after data capturing, I see FCExporter.jsp with all its code

[srividya_sharma]

Hi Aman,

Please share the log messages or messages in the console.

Also, What is the address shown in the address bar when FCExporter.jsp is shown. ( as blank page or code)

Srividya

[Guest Rajroop]

Hey Aman,

 

 

 

I was just trying to help. Sorry.

[aman0711]

Hey Rajroop,

 

 

 

I really appreciate your help bro. Please do let me know if you find something else to try.. I really need a fix

 

 

 

 

 

@ Srividya,

 

 

 

Address is coming up as localhost:8080/analytics/FCExporter.jsp

 

 

 

I havent touched the structure of webapp you sent me.

[srividya_sharma]

Hi Aman,

Please give me the log or console messages. Then we can know how far the export has proceeded or what error it is throwing.

Srividya

[aman0711]

Hi Srividya,

 

 

 

I only get a blank console when I try to save a chart.

 

 

 

Though for the two pages which are under webapp root, I get the following console output on saving the image:

 

 

 

Using EntityManagerFactory 'entityManagerFactory' for OpenEntityManagerInViewFilter

Returning cached instance of singleton bean 'entityManagerFactory'

Opening JPA EntityManager in OpenEntityManagerInViewFilter

Jul 17, 2009 10:13:44 AM com.fusioncharts.exporter.generators.ImageGenerator getChartImage

INFO: Creating the Chart image

Jul 17, 2009 10:13:45 AM com.fusioncharts.exporter.generators.ImageGenerator getChartImage

INFO: Image created successfully

[srividya_sharma]

Hi Aman,

I appologize for the delayed response ( I was out of office ).

Can you email me the required jars for the web application, the latest java classes and jsps in WEB-INF folder?

Also tell me the jsp, with which you are testing.

I can test it here, modify and send.

Srividya

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