aman0711 Report post Posted July 12, 2009 Hi Experts, We recently upgraded to version 3.1. and after some hard attempts, we finally made the saving capability to be working for our charts. But All the options, Save as pdf, Save as JPEG, Save as PNG, only work with Firefox, When I try to save the same in IE, after the data capturing step, all I can see is a Blank FCExporter.jsp. Your help is highly appreciated. Share this post Link to post Share on other sites
FusionCharts Support Report post Posted July 13, 2009 Hi, Could you please try once 'saving' the image to a server space? Please let us know the IE version and please check if you are having any download plugins installed which might be hindering the download. Share this post Link to post Share on other sites
srividya_sharma Report post Posted July 13, 2009 (edited) Hi Aman, Continuing from Sudipto's post, in order to save image on server, make the following changes: 1. In the xml the attribute exportAction should have value "save" 2. Create a directory called images (if it does not already exist) in the web app root folder. The location to images folder is specified in the properties file, SAVEPATH property. Srividya Edited July 13, 2009 by Guest Share this post Link to post Share on other sites
aman0711 Report post Posted July 13, 2009 Thanks for the help folks... I will try it real quick and get back to you with results. would saving image on the server make any difference? Because Firefox is already working fine. My IE versions are IE6, and IE7 Share this post Link to post Share on other sites
aman0711 Report post Posted July 13, 2009 @ Sudipto, I guess I have all the plugins. Srividya has helped me a lot in past few days, and only with her help I got where I am right now but today, after trying to save it on the server, even the regular save on fireFox stopped working Share this post Link to post Share on other sites
srividya_sharma Report post Posted July 13, 2009 Hi Aman, Saving on the server, saves the image to the images folder. There will be no dialog box coming up. Did you check the images folder if the image got saved? srividya Share this post Link to post Share on other sites
aman0711 Report post Posted July 13, 2009 Hi Srividya, I did check the folder. Nothing is being saved.. moreover after this change... even the FF save stopped working(I did change the option in the XML) Share this post Link to post Share on other sites
srividya_sharma Report post Posted July 14, 2009 Hi Aman 1. Please verify that the images folder exists and is writable. Path to the images folder is specified correctly in properties file ( SAVEPATH ) 2. Can you send us the logs? Srividya Share this post Link to post Share on other sites
Guest Rajroop Report post Posted July 14, 2009 Hello Aman, If you haven't tried this already, could you please try upgrading to Flash 10 and see whether it helps? Just a thought. Share this post Link to post Share on other sites
aman0711 Report post Posted July 14, 2009 Hi Rajroop I dont think upgrading would make any difference. Because I can see charts on my website, just that save functionality isnt working @ Srividya, i made a new folder in the root called saved. and in the properties file, i changed /images to /saved Share this post Link to post Share on other sites
Guest Rajroop Report post Posted July 15, 2009 I still think it's worth a shot. Why don't you try it anyways? Share this post Link to post Share on other sites
aman0711 Report post Posted July 15, 2009 Hi Rajroop, So now I am on Flash 10 .. and still the same result on IE: after data capturing, I see a blank FCExporter.jsp on FF: after data capturing, I see FCExporter.jsp with all its code Share this post Link to post Share on other sites
srividya_sharma Report post Posted July 15, 2009 Hi Aman, Please share the log messages or messages in the console. Also, What is the address shown in the address bar when FCExporter.jsp is shown. ( as blank page or code) Srividya Share this post Link to post Share on other sites
Guest Rajroop Report post Posted July 16, 2009 Hey Aman, I was just trying to help. Sorry. Share this post Link to post Share on other sites
aman0711 Report post Posted July 16, 2009 Hey Rajroop, I really appreciate your help bro. Please do let me know if you find something else to try.. I really need a fix @ Srividya, Address is coming up as localhost:8080/analytics/FCExporter.jsp I havent touched the structure of webapp you sent me. Share this post Link to post Share on other sites
srividya_sharma Report post Posted July 17, 2009 Hi Aman, Please give me the log or console messages. Then we can know how far the export has proceeded or what error it is throwing. Srividya Share this post Link to post Share on other sites
aman0711 Report post Posted July 17, 2009 Hi Srividya, I only get a blank console when I try to save a chart. Though for the two pages which are under webapp root, I get the following console output on saving the image: Using EntityManagerFactory 'entityManagerFactory' for OpenEntityManagerInViewFilter Returning cached instance of singleton bean 'entityManagerFactory' Opening JPA EntityManager in OpenEntityManagerInViewFilter Jul 17, 2009 10:13:44 AM com.fusioncharts.exporter.generators.ImageGenerator getChartImage INFO: Creating the Chart image Jul 17, 2009 10:13:45 AM com.fusioncharts.exporter.generators.ImageGenerator getChartImage INFO: Image created successfully Share this post Link to post Share on other sites
srividya_sharma Report post Posted July 20, 2009 Hi Aman, I appologize for the delayed response ( I was out of office ). Can you email me the required jars for the web application, the latest java classes and jsps in WEB-INF folder? Also tell me the jsp, with which you are testing. I can test it here, modify and send. Srividya Here to solve your FusionCharts issue! Share this post Link to post Share on other sites