Chart Not Displaying In Ie 9

[GTGeek88]

I have a site using Fusion Charts 3 and the chart displays great under IE 8, Chrome, and Firefox, but under IE 9 it does not display. The weird thing is that if I click on the area where the chart should be, I get the menu for the chart with "Enable Rotation", "Enable Slicing Movement", etc. So it's like it's there, but is just invisible or something. I've installed the latest version of the Flash Player - did that just a moment ago - but still no chart. Is there some sort of add-in that it might need that might be disabled? Is there some sort of different syntax in the HTML that it needs for IE 9? Any help would be appreciated.

 

Russell

[Guest Angshu]

Hi,

 

Welcome to FusionCharts Forum!

 

Could you please send us a screenshot or any live link to look into the issue?

 

If possible, please send us the XML code to test the issue from our end.

 

Awaiting for your response.

[GTGeek88]

http://home.sreb.org...s/foxframe.aspx

 

The chart exists in an iFrame on that page.

 

The page that populates the iFrame has this code:

 

 

<div id="chartContainer">FusionCharts will load here!</div>

<script type="text/javascript">

var myChart = new FusionCharts( "FusionCharts/Pie3D.swf",

"myChartId", "750", "400", "0", "1" );

myChart.setXMLUrl("<%=justfname(oCurrPage.ChartDataFile)%>");

myChart.render("chartContainer");

</script>

 

Hi,

 

Welcome to FusionCharts Forum!

 

Could you please send us a screenshot or any live link to look into the issue?

 

If possible, please send us the XML code to test the issue from our end.

 

Awaiting for your response.

Edited July 14, 2011 by GTGeek88

[Guest Angshu]

Hi,

 

Thanks for your response.

 

Could you please send us the XML code to test it from our end?

 

Please confirm the FusionCharts version you are using.

 

Awaiting for your reply.

[GTGeek88]

Here is the XML:

 

 

<chart caption='SREB-State Doctoral Scholars Fields of Study' baseFont='Verdana' baseFontSize='12' baseFontColor='000000' showBorder='1' pieYScale='60' pieRadius='180' numberSuffix='%' showPercentInToolTip='0' exportEnabled='1' exportAtClient='0' exportAction='save' exportHandler='http://localhost/dsp/FusionCharts/ExportHandlers/ASP.NET/FCExporter.aspx' exportFileName='Pg1_39O0Z4ZW3'>

<set label='Business & Mgt.' value='6' />

<set label='Education' value='6' />

<set label='Engineering' value='8' />

<set label='Health Professions' value='6' />

<set label='Humanities' value='17' />

<set label='Math' value='4' />

<set label='Science & Technology' value='24' />

<set label='Social & Behavioral Sciences' value='28' />

</chart>

 

Hi,

 

Thanks for your response.

 

Could you please send us the XML code to test it from our end?

 

Please confirm the FusionCharts version you are using.

 

Awaiting for your reply.

[Guest Angshu]

Hi,

 

Thanks for your response.

 

I am afraid , we are unable to replicate the issue, as the code is working fine from our end.

 

Also, the chart is displaying properly from the live URL you have mentioned earlier in this thread.

 

Please find the screenshot attached for your reference.

[GTGeek88]

I thought I had tested that on another machine, but maybe I didn't. I did test it on another client's machine running IE9 just now and it works. I think my installation is bad for some reason. I also have trouble playing videos on msn.com. Will have to look into reinstalling it and/or removing add-ins. Thank you.

 

Hi,

 

Thanks for your response.

 

I am afraid , we are unable to replicate the issue, as the code is working fine from our end.

 

Also, the chart is displaying properly from the live URL you have mentioned earlier in this thread.

 

Please find the screenshot attached for your reference.

Edited July 19, 2011 by GTGeek88

[Guest Angshu]

Hi,

 

You are always welcome.

 

Happy FusionCharting!

[Kevin R]

I'm having the exact same issue with a page I'm building and the link that GTGeek88 provided also doesn't work for me.

 

Flash is working properly on other sites (YouTube, etc) and the issue only appears in IE9.

[karen m]

Try with the 32 bit version of IE9 instead of the 64bit version. I had this problem but once I used the 32bit versions of IE8 and IE9 everything displayed fine. Works in Firefox 5 as well.

 

Hi,

 

Thanks for your response.

 

I am afraid , we are unable to replicate the issue, as the code is working fine from our end.

 

Also, the chart is displaying properly from the live URL you have mentioned earlier in this thread.

 

Please find the screenshot attached for your reference.

[Guest Angshu]

Hi,

 

Thank you very much for your valuable feedback.

 

Happy FusionCharting!

[crivera305]

This is obviously not working for more than 1 person.

 

I am having the same issue. Charts are not working in IE9

 

http://home.sreb.org/dsp/stats/foxframe.aspx works in FF, IE8, SAFARI.... but does not work in IE9

 

I am having the same issue as this page but my chart is being posted on a private page. What could casue this to not work in IE9?

 

I can create a screenr.com video showing it not working on IE 9 if that will make this issue a priority to get a solution. Please let me know thanks

 

** Attached isyour screenshots from different browsers loading that page and it works in all but IE

 

 

Thanks for time in helping solve this issue

 

 

Hi,

 

Thank you very much for your valuable feedback.

 

Happy FusionCharting!

[Guest Angshu]

Hi,

 

Welcome to FusionCharts Forum!

 

Could you please re-download latest version of FusionCharts XT SR1 from : http://www.fusioncharts.com/puc/ and see if this helps?

 

I am afraid, we are unable to replicate the issue, as the chart is rendering fine in IE 9 from our end.

 

Please find the screenshot attached for your reference.