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srpp

Error to export charts in JPG

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I read other cases, but I'm not found the solution.

 

 

 

In my developer server export the charts, but in my production server show:

 

 

 

DOOMId=

 

height=0

 

width=0

 

fileName=

 

statusMessage= Insufficient data.

 

statusCode=0

 

 

 

Any ideas?

 

 

 

Thanks.

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Guest Basundhara Ghosal

Hi,

Welcome to FusionCharts forum. :)

Could you please confirm us which coding language you are using for this issue?

Awaiting your reply. :)

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Thanks for your answer.

 

 

 

I'm call the ExportMyChart() function:

 

 

 

 

function ExportMyChart() {

 

var chartObject = getChartFromId('chart01');

 

if( chartObject.hasRendered() ) chartObject.exportChart( { exportFormat: 'JPG' } );

 

}

 

 

 

 

The parameters used:

 

 

 

exportEnabled=1; exportHandler=/fs/ExportHandlers/FCExporter.php; exportAtClient=0; exportAction=download;

 

 

 

and

 

 

 

exportEnabled=1; exportHandler=http://mysite.com/fs/ExportHandlers/FCExporter.php; exportAtClient=0; exportAction=download;

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Guest Basundhara Ghosal

Hi,

We apologize for the delay.

Could you please bear with us as we are on our process of a research on this issue and will definitely let you know as we come up with the solution.

Happy FusionCharting. :)

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Hi,

Could you please see in PHP.ini with a directive post_max_size  ?

Also, memory_limit should be more than post_max_size.

Meanwhile, if you can send us a live URL and let us know the server OS and PHP version used we would be glad to test it from our side.

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