Error to export charts in JPG

[srpp]

I read other cases, but I'm not found the solution.

 

 

 

In my developer server export the charts, but in my production server show:

 

 

 

DOOMId=

 

height=0

 

width=0

 

fileName=

 

statusMessage= Insufficient data.

 

statusCode=0

 

 

 

Any ideas?

 

 

 

Thanks.

[Guest Basundhara Ghosal]

Hi,

Welcome to FusionCharts forum.

Could you please confirm us which coding language you are using for this issue?

Awaiting your reply.

[srpp]

I use theFusioncharts with PHP Class.

[FusionCharts Support]

Hi,

Please make sure that the exporter is being called from the chart using right click or JS API call.

[srpp]

Thanks for your answer.

 

 

 

I'm call the ExportMyChart() function:

 

 

 

 

function ExportMyChart() {

 

var chartObject = getChartFromId('chart01');

 

if( chartObject.hasRendered() ) chartObject.exportChart( { exportFormat: 'JPG' } );

 

}

 

 

 

 

The parameters used:

 

 

 

exportEnabled=1; exportHandler=/fs/ExportHandlers/FCExporter.php; exportAtClient=0; exportAction=download;

 

 

 

and

 

 

 

exportEnabled=1; exportHandler=http://mysite.com/fs/ExportHandlers/FCExporter.php; exportAtClient=0; exportAction=download;

[FusionCharts Support]

Hi,

Could you please make sure you have proper setting for POST data limits in the server. The data posted to the export component can turn huge.

[srpp]

Where I found this configuration?... in php.ini?

[srpp]

Nothing...... :crying:

[Guest Basundhara Ghosal]

Hi,

We apologize for the delay.

Could you please bear with us as we are on our process of a research on this issue and will definitely let you know as we come up with the solution.

Happy FusionCharting.

[srpp]

Ok, thanks for your support.

 

 

 

I will be waiting the solution

 

 

 

Regards,

 

Simon.

[Rahul Kumar]

Hi,

"POST data limits" settings can be found in PHP.ini [post_max_size].

[FusionCharts Support]

Hi,

Could you please see in PHP.ini with a directive post_max_size  ?

Also, memory_limit should be more than post_max_size.

Meanwhile, if you can send us a live URL and let us know the server OS and PHP version used we would be glad to test it from our side.